 | Service hours: 24/7 |
 | For calls within Vietnam: 1900 1100 |
 | For calls from outside Vietnam: +84 24 38320320 |
 | Support for tickets purchased on the website/app: |
 | General support: telesales@vietnamairlines.com |
Select region and language
View the history of flights taken
You can perform the following steps:
1. Activate My Profile feature:
- Swipe to open the toolbar at the bottom of the Vietnam Airlines app home screen, enter your phone number and select "Verify";
- Enter the OTP code sent to the registered phone number.
Access My Profile feature:
- Access My Profile at the bottom toolbar of the Vietnam Airlines app home screen;
- Select "Manage Booking", then select "All".
The My Profile feature will automatically save flight information according to the phone number declared in the reservation code.
Frequently Asked Questions
Other topic support
Chat now with NEO – the Vietnam Airlines' virtual assistant!
Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.
The Contact Center in Vietnam
Contact with Our Branch Offices
Frequently Asked Questions
© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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