Loading...

VNA Support

Is the new cabin baggage policy applicable to all fare classes, or only to Economy Class?

This policy applies to Economy Class and Premium Economy Class. The cabin baggage allowance for Business Class remains unchanged and follows the current standard.

Frequently Asked Questions

Other topic support

The Contact Center in Vietnam

icon-sp

Service hours: 24/7

icon-sp

For calls within Vietnam: 1900 1100

icon-sp

For calls from outside Vietnam: +84 24 38320320

icon-sp

Support for tickets purchased on the website/app: onlinesupport@vietnamairlines.com

icon-sp

General support: Telesales@vietnamairlines.com

Chat now with NEO – the Vietnam Airlines' virtual assistant!

Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.

icon-sp

Chat now with NEO

Contact with Our Branch Offices

Update the contact information of Vietnam Airlines branches worldwide.

View details

Frequently Asked Questions

Please go to our FAQs section to find quick answers to any questions you may have.

View details