Sky Sofa purchase guide

1. During the process of Booking on Vietnam Airlines website/app;

2. After purchasing tickets, go to "Manage Booking" on the Vietnam Airlines website/app;

3. Please contact Vietnam Airlines Contact Center at 19001100 (for calls within Vietnam) or (+84-24)38320320 (for calls from outside Vietnam) or Vietnam Airlines sales offices or agents.

Learn more about the Sky Sofa service.

Frequently Asked Questions

I purchased Sky Sofa but then changed my flight; will the Sky Sofa service be provided on the new flight?

Yes. Sky Sofa service is changeable. You can perform in the following ways:

1. Send an email to the Contact Center at onlinesupport@vietnamairlines.com.

2. Contact a sales office or agent for assistance.

After purchasing Sky Sofa, can I get a refund for my service?

No. The purchased Sky Sofa service is valid only for the selected flight. As a result, you will not get a refund for the service.

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The Contact Center in Vietnam

Service hours: 24/7

For calls within Vietnam: 1900 1100

For calls from outside Vietnam: +84 24 38320320

Support for tickets purchased on the website/app: onlinesupport@vietnamairlines.com

General support: Telesales@vietnamairlines.com

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Sky Sofa purchase guide