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You can purchase checked baggage at the airport sales office, self-check-in counter (kiosk check-in), and airport check-in counter (applicable to some airports).
Learn more about Excess baggage.
Yes. Excess baggage is allowed to change the travel date and itinerary with equal or higher cost. The change must be made at least 3 hours before the departure time of the new flight segment.
No. The excess baggage is valid only for the flight and ticket purchased. Therefore, excess baggage cannot be endorsed, refunded, or exchanged for other services or tickets. Exception: completely unused excess baggage associated with a ticket whose itinerary originates in South Korea is refundable. The refund fee is 25% of the unused prepaid baggage's value.
Service hours: 24/7
For calls within Vietnam: 1900 1100
For calls from outside Vietnam: +84 24 38320320
Support for tickets purchased on the website/app: onlinesupport@vietnamairlines.com
General support: Telesales@vietnamairlines.com
Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.
Update the contact information of Vietnam Airlines branches worldwide.
Please go to our FAQs section to find quick answers to any questions you may have.
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