 | Service hours: 24/7 |
 | For calls within Vietnam: 1900 1100 |
 | For calls from outside Vietnam: +84 24 38320320 |
 | Support for tickets purchased on the website/app: |
 | General support: telesales@vietnamairlines.com |
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Issue VAT invoices for TripCARE insurance
Should you require a TripCARE Travel Insurance VAT Invoice, kindly visit website https://einvoice.pvi.com.vn/hoadon to issue VAT invoice at the time of purchasing insurance. The VAT invoice will be issued and sent to the email address provided during your ticket and insurance purchase process. In case the request is sent after the insurance purchasing date, PVI Insurance will be unable to issue the VAT invoice for your transaction due to the lapsed deadline under current regulations.
Frequently Asked Questions
You can look up in the following ways:
1. Look up immediately after issuing: go to https://einvoice.vietnamairlines.com and enter the lookup code as the invoice number;
2. Look up on the tax authority's website after 10 days from the date of invoice issuance: visit https://hoadondientu.gdt.gov.vn.
Please contact:
1. The Contact Center: 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam);
2. Or send an email to onlinesupport@vietnamairlines.com.
Please contact:
1. The Contact Center: 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam);
2. Or send an email to onlinesupport@vietnamairlines.com.
Please contact:
1. The Contact Center: 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam);
2. Or send an email to onlinesupport@vietnamairlines.com.
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The Contact Center in Vietnam
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Frequently Asked Questions
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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Notice
According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, please change website country/region.