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IMPORTANT INFORMATION: Your country/region is Cambodia and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Online check-in is available on domestic and international flights operated by Vietnam Airlines Group including Vietnam Airlines, Pacific Airlines and Vasco.
Passengers with valid tickets and confirmed seats can check-in their flights by accessing Check-in section on Vietnam Airlines’ website or mobile app. The check-in steps are as follows:
Online Check-in now
Passengers check-in online for their flights from 24 hours to 1 hour before the scheduled departure time.
With kiosk check-in, passengers can actively select their seats, rapidly finish the self check-in process, and obtain their boarding pass there.
Passengers can check-in quickly through the following 5 steps:
Step 1: Select the language;
Passengers without checked baggages can go directly to immigration/security area after self-checking in. Please check in at the airport's check-in counter or drop-off counter if you have checked baggage.
For domestic flights, kiosk check-in is available between 24 hours and 45 minutes prior to departure, and between 24 hours and 60 minutes prior to departure for international flights.
Passengers are advised to prepare and bring all necessary documents for the entire journey.
The most notable benefit of telephone check-in service is the ability to check in with only one call. There will be more time for passengers to get ready for the upcoming thrilling excursion.
Telephone check-in services apply to domestic flights leaving from Tan Son Nhat Airport (Ho Chi Minh City) or Noi Bai Airport (Hanoi) and operated by Vietnam Airlines Group (Pacific Airlines, Vasco, Vietnam Airlines).
Passengers can easily check in with just 4 steps:
Phone check-in needs to be done between 12 and 02 hours before the scheduled departure time.
Passengers note the following requirements:
Before approaching the check-in counter, passengers are encouraged to prepare their tickets and identity documents. Please refer to Travel Documents section for more details.
Customers should check in at the operator's counter if they purchase tickets under code-share agreement between Vietnam Airlines and another carrier, in which the other carrier operates the flight. Passengers should carefully review the information on their tickets and the operator's website to determine the precise opening and closing time of the check-in counters.
• In case of scheduled change, the check-in counter's opening and closing time will be changed accordingly. • In order to complete the flight processes, passengers are advised to arrive at the airport in time. • After the check-in counter closes, baggages are not accepted and passengers are refused to board.
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