 | Service hours: 24/7 |
 | For calls within Vietnam: 1900 1100 |
 | For calls from outside Vietnam: +84 24 38320320 |
 | Support for tickets purchased on the website/app: |
 | General support: telesales@vietnamairlines.com |
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What support measures has Vietnam Airlines implemented during the policy transition? Is there complimentary check-in for excess cabin baggage?
During the initial implementation period from May 5, 2025, to June 5, 2025, Vietnam Airlines will offer flexibility for passengers unaware of the new policy by accepting cabin baggage packed according to the previous standard. After June 5, 2025, cabin baggage will be strictly monitored according to the new policy.
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The Contact Center in Vietnam
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Frequently Asked Questions
© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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