 | Service hours: 24/7 |
 | For calls within Vietnam: 1900 1100 |
 | For calls from outside Vietnam: +84 24 38320320 |
 | Support for tickets purchased on the website/app: |
 | General support: telesales@vietnamairlines.com |
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Instructions for purchasing LotusDeli milk tea
You can perform in the following ways:
1. During the process of Booking on Vietnam Airlines website/app;
2. If you already have tickets, you can access the "Manage Booking" section on the Vietnam Airlines website;
3. Or contact Vietnam Airlines sales offices or agents.
Frequently Asked Questions
You can order milk tea at least 12 hours before your flight.
Currently, milk tea is sold directly on some Vietnam domestic flights.
After exchanging your flight, you will get the milk tea on the new flight.
To change the service, please contact Customer Care via email at onlinesupport@vietnamairlines.com and make sure that the minimum duration for the change is as follows:
- 24 hours before the departure of the new flight, if the departure time of the new flight is earlier than the old one;
- 24 hours before the departure of the old flight, if the departure time of the new flight is later than the old one.
No. The purchased milk tea is valid only for the selected flight. As a result, you will not get a refund for the service.
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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