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Instructions for booking the unaccompanied minor service

You can perform in the following ways:

1. Contact Vietnam Airlines’ sales offices:

At the sales office, the guardian should provide the following forms at least 24 hours before departure:

2. Contact Vietnam Airlines Contact Center at 19001100 (for calls within Vietnam) or (+84-24)38320320 (for calls from outside Vietnam) at least 24 hours before departure.

3. Register for unaccompanied minor service on the Vietnam Airlines website at least 36 hours before the departure time.

Please refer to Unaccompanied Minor Service Charges.

Frequently Asked Questions

Unaccompanied Minor Service is for children aged between 2 and 14 who need to take a flight without an accompanying adult.

1. Vietnam Domestic Routes

  • Children between the ages of 2 and 6: register both services.
  • Children between the ages of 06 and 12:
    • Unaccompanied minors: required;
    • Accompanying Cabin Crew: optional.
  • Children between the ages of 12 and 18: optional for unaccompanied minor service and/or accompanying cabin crew service.

2. International travel regulations

  • Children between the ages of 2 and 6: register both services.
  • Children between the ages of 6 and 12:
    • Unaccompanied minors: required;
    • Accompanying Cabin Crew: optional.
  • Children between the ages of 12 and 14:
    • Unaccompanied minors: required (where a child with Vietnamese nationality on the flight from Vietnam to a foreign destination or a child with foreign nationality/statelessness on the flight from a foreign destination to Vietnam);
    • Accompanying Cabin Crew: optional.
  • Children between the ages of 14 and 18: optional for unaccompanied minor service and/or accompanying cabin crew service.

No. Unaccompanied minor service is only applicable to flights operated by Vietnam Airlines.

1. An infant under the age of 2 who does not have a seat is charged 10% of the adult passenger's fare.

2. Children between the ages of 2 and 12:

  • On Vietnam domestic itineraries: Equal 90% of the adult fare;
  • On international itineraries: Equal 75% of the adult fare.

3. For children 12 years and older, apply adult fare.

To buy tickets for unaccompanied minors, please contact Vietnam Airlines sales offices.

Parents/guardians should prepare:

1. At the departure airport

  • A parent/guardian/authorized person and the minor must be present at the airport at least two hours before the scheduled departure time;
  • Carry the child's travel documents, proof of relationship with the child, and a baggage information form for unaccompanied minors;
  • After completing all flight procedures for the minor, the parent/guardian/authorized person can leave the airport when the plane takes off.

2. At the arrival airport

  • The person picking up the child must be at the airport at least 30 minutes before the scheduled landing time.
  • The person who picks up the child must present a complete identification document. The information on the document must match the information used to register for the service.

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The Contact Center in Vietnam

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Service hours: 24/7

clockFor calls within Vietnam: 1900 1100
clockFor calls from outside Vietnam: +84 24 38320320
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Support for tickets purchased on the website/app:

onlinesupport@vietnamairlines.com

clockGeneral support: telesales@vietnamairlines.com

Contact with Our Branch Offices

Frequently Asked Questions

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