 | Service hours: 24/7 |
 | For calls within Vietnam: 1900 1100 |
 | For calls from outside Vietnam: +84 24 38320320 |
 | Support for tickets purchased on the website/app: |
 | General support: telesales@vietnamairlines.com |
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Voluntary refunds
For tickets purchased via the Vietnam Airlines website/app
If ticket conditions allow and you want to refund your ticket, please do the following:
1. Go to "Manage Booking" - "Post-sales help" - "Refund (cancel booking and refund)" on the website or "Manage Booking" - "Ancillary services" - "Ticket refund" on the Vietnam Airlines app.
2. Submit a ticket refund request to Vietnam Airlines.
After receiving the information, Vietnam Airlines will send a refund confirmation to the email address provided when purchasing the ticket and make a refund to the passenger's card-issuing bank within 15 working days. The time it takes to receive a refund in your account is determined by the card-issuing bank's policies.
For tickets purchased from sales offices or agents, please contact the vendor for assistance.
Frequently Asked Questions
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The Contact Center in Vietnam
Contact with Our Branch Offices
Frequently Asked Questions
© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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