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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Japan and payment will be charged in Japanese Yen (JPY). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
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According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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> Baggage Fee
> Optional & Special Service Charges
> Taxes, Fee, Charges & Surcharges
Vietnam Airlines is pleased to announce the second phase of our joint campaign with LOTTE HOTELS & RESORTS and LOTTE DUTY FREE.
During the campaign period, Lotusmiles members can enjoy exclusive discounts at participating hotels and duty-free stores. The campaign runs from September 22, 2025, to March 31, 2026.
Take this opportunity to join Lotusmiles, Vietnam Airlines’ mileage program, and enjoy these limited-time benefits.
Campaign Details
1. Period: September 22, 2025 – March 31, 2026
2. Eligible Members: Vietnam Airlines Lotusmiles members:
3. Special Offers
LOTTE DUTY FREE
A 5% discount will be applied when members present the designated barcode with a purchase of USD 150 or more. Some items may be excluded.
Please check with store staff for details.
Present the designated barcode together with your passport at the Information Desk on the 9th floor to receive GOLD status, which entitles you to up to 8% off your shopping at the Ginza store anytime. Some items may be excluded.