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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Vietnam Airlines' on-board duty-free shopping helps passengers enjoy a convenient and effective shopping style. Just by spending a little time you can select products from a wide range of well-known brands of perfume, cosmetics, jewelry, watches, etc. at a great price.
We currently provide on-board shopping service on B787/A350 flights from Hanoi or Ho Chi Minh City to San Francisco, London, Paris, Frankfurt, Sydney, Melbourne, and Osaka; and from Ho Chi Minh City to Narita and Seoul.
Read our LotuSHOP magazine