Instructions for service upgrades

You can select any of the following options:

1. Purchase an Upgrade service

Go to “Manage Booking” on the Vietnam Airlines website/app, and select Upgrade;
Click on the Upgrade notification link sent via a message to the phone number registered when purchasing a ticket;
Contact the ticket offices or agents in the Vietnam market, or last-hour ticket counters at domestic and international airports.

2. Redeem miles for class upgrade

Redeem miles for an upgrade at Vietnam Airlines' sales offices.
Redeem miles for upgrades by combining cash and miles at Noi Bai (Hanoi), Da Nang, and Tan Son Nhat (Ho Chi Minh City) Airport (applicable for domestic flights).

Frequently Asked Questions

After upgrading your flight ticket, you are entitled to the following services as standard in the new class of service:

Other services apply according to the original service class standards, such as free baggage, bonus miles, qualifying miles, and qualifying flights.

Learn more about the Upgrade service.

The purchased upgrade service is only valid for the selected flight and cannot be transferred to another flight.

The purchased upgrade service is only valid for the selected flight and non-refundable.

Service hours: 24/7

For calls within Vietnam: 1900 1100

For calls from outside Vietnam: +84 24 38320320

Support for tickets purchased on the website/app: onlinesupport@vietnamairlines.com

General support: Telesales@vietnamairlines.com

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