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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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IMPORTANT INFORMATION: Your country/region is Hong Kong, China and payment will be charged in Hong Kong Dollars (HKD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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Customize your flight with our wide range of options:
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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> Taxes, Fee, Charges & Surcharges
With the "Refund" feature, passengers can proactively refund tickets and cancel seats in the "Manage Booking" - "Post-sales help" - "Refund (cancel booking and refund)" section on the website or "Manage Booking" - "Ancillary services" - "Ticket refund" on Vietnam Airlines app.
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Learn more about Refund instructions.
The ticket refund is applied according to the fare rules. To get a refund for a ticket purchased via the Vietnam Airlines website/app, you can use the following options:
- Send a Ticket Refund Request to the online ticket help desk;
- Contact the online ticket help desk at the email address onlinesupport@vietnamairlines.com;
- Contact Vietnam Airlines’ sales offices.
Notes:
- Refund requests must be sent from the email address that you registered for booking and purchase.
- For refunding post-payment tickets at bank branches or convenience stores, please contact Vietnam Airlines’ sales offices for assistance.
Please contact the ticket seller for assistance.
After completing refund procedures, Vietnam Airlines will refund to your card issuing bank within 7 business days. Crediting your account depends on the rules of the issuing bank; you can contact the issuing bank for more details.
After a successful ticket refund, Vietnam Airlines will send a refund confirmation to the email address used for purchasing your ticket. If you do not receive an refund confirmation email within one hour of the successful refund operation; please contact the online ticket help desk at the following address: - Email onlinesupport@vietnamairlines.com. - Tel: + For calls within Vietnam: 1900 1100 + For calls from outside Vietnam: +84 24 38320320 Or contact Vietnam Airlines' sales offices for assistance.
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