Upgrade

Benefits of using Upgrade service

Enjoy a business-class sleeper chair
Special cuisine
Discover rich entertainment programs
Cost-effective

Conditions

  • For Vietnam domestic flights, passengers with Economy Flex and Economy Classic tickets can purchase an Upgrade service immediately after ticket issuance. 
  • For international flights, a passenger with Economy Flex, Economy Classic, Premium Economy Flex and Premium Economy Classic can purchase an Upgrade service immediately after ticket issuance. 
  • If the desired seat is available, the upgrade service will be confirmed at the purchase time.

Charges

Please read the upgrade charges here. For details of charges for a specific itinerary, please contact Vietnam Airlines' sales offices/agents.

Guides for purchasing an Upgrade service 

Passengers can purchase Upgrade services using one of the following ways:

  • Go to “Manage Booking” - “Buy ancillaries” - “Upgrade” on the Vietnam Airlines website/app;
  • Click on the Upgrade notification link sent via a message to the phone number registered when purchasing a ticket;
  • Contact the ticket offices or agents in the Vietnam market, or last-hour ticket counters at domestic and international airports.
Upgrade now

Service standards

After upgrading, passengers are entitled to the service standards of the new class and some service standards of the original class.

  • Passengers can enjoy the following services under the new service class:
    • Check-in priority;
    • Business lounge;
    • Baggage tag standard and baggage loading priority;
    • Meal service;
    • Priority lane at the airport.
  • Passengers can enjoy the following services under the original service class:
    • Free baggage allowance;
    • Qualifying miles for Lotusmiles and Frequent Flyer Program members of other VNA airline partners.

Passengers can find more about the on-board services of Business and Premium Economy class here.

Last-minute upgrade

Passengers can enjoy the luxurious space, superior amenities, and priority service of Business Class at an extremely low cost with Last-minute Upgrade. Flights are no longer just a convenient experience; passengers can also observe a difference even before departure.

Applicable conditions

Passengers should be aware of the following conditions while purchasing a Last-minute Upgrade:

  • Applicable itineraries: International itineraries departing from Hanoi, Da Nang, and Ho Chi Minh City;
  • Application period: From June 16, 2025. 
  • Fare types: Premium Economy Flex and Economy Flex.

Price

The upgrade price is reasonable, allowing you to enjoy Business Class at an affordable rate. Passengers can refer to Last-minute Upgrade Rates for more details.

How to buy

Passengers should contact a Vietnam Airlines check-in counter within 3 hours before the departure time of the international flight, which departs from Hanoi, Da Nang, or Ho Chi Minh City.

Standards of service

After upgrading, passengers benefit from the new class service standards and some service standards of the original class.

  • New class service standards
    • Baggage priority tag;
    • Use the priority lane for boarding;
    • Spacious and comfortable seating in the business class cabin.
  • Original class service standards
    • Meals;
    • Free baggage allowance;
    • Lotusmiles qualifying miles and frequent flyer programs of other VNA airline partners;
    • Business lounge.

Notes

Upgrade and Last-minute Upgrade services are not applicable to: 

  • Some booking classes;
  • Infants under 2 years old;
  • The ticket has been checked in.
  • Change from regular seat to emergency exit seat.

Passengers should be aware that Upgrade and Last-minute Upgrade services are non-refundable/non-exchangeable.

Upgrade and Last-minute Upgrade prices vary between peak and low season; please see Peak Period for Domestic Itineraries and Peak Period for International Itineraries.