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Transit tour
Applicable to tickets with the first departure on/after 26 June 2026.
- Tickets issued in Germany, France, the United Kingdom, Italy, Denmark, the Netherlands, or Russia, transiting via Vietnam to/from Australia, Japan, South Korea, China, Hong Kong, Taiwan, Indonesia, Malaysia, Singapore, Thailand, the Philippines, Cambodia, and Laos.
- Tickets issued in Australia, transiting via Vietnam to/from the Netherlands, Germany, France, the United Kingdom, Italy, Denmark, Russia, Japan, South Korea, Hong Kong, Taiwan, China, and India.
- Tickets issued in the United States, transiting via Vietnam to/from India, Malaysia, Singapore, Thailand, the Philippines, Cambodia, and Laos.
- Tickets issued in the Philippines, transiting via Vietnam to/from the Netherlands, Germany, France, the United Kingdom, Italy, Denmark, Australia, the United States, India, Japan, South Korea, and China.
- Tickets issued in Cambodia or Laos, transiting via Vietnam to/from Australia, the Netherlands, Germany, France, the United Kingdom, Italy, Denmark, Russia, the United States, India, Japan, South Korea, and China.
- Tickets issued in Thailand, transiting via Vietnam to/from Australia, the Netherlands, Germany, France, the United Kingdom, Italy, Denmark, Russia, the United States, Japan, South Korea, and China.
- Tickets issued in Malaysia, transiting via Vietnam to/from China, South Korea, the Netherlands, Germany, France, the United Kingdom, Italy, Denmark, the United States, and Japan.
- Tickets issued in Indonesia, transiting via Vietnam to/from the United States, India, the Netherlands, Germany, France, the United Kingdom, Italy, Denmark, Japan, South Korea, Hong Kong, Taiwan, and China.
- Tickets issued in India, transiting via Vietnam to/from Australia, Taiwan, Indonesia, Japan, South Korea, China, and the Philippines.
- Tickets issued in Singapore, transiting via Vietnam to/from the Netherlands, Germany, France, Italy, Denmark, the United Kingdom, the United States, Japan, and South Korea.
- Tickets issued in Hong Kong, South Korea, Taiwan, or China, transiting via Vietnam to/from Australia, the Netherlands, Germany, France, the United Kingdom, Russia, Italy, and Denmark.
- Tickets issued in Japan, transiting via Vietnam to/from Australia, the United Kingdom, Denmark, the Netherlands, Germany, Italy, France, India, Cambodia, Laos, Singapore, Malaysia, Thailand, Indonesia, and the Philippines.
Notes:
• Only applicable for flights operated by Vietnam Airlines and the ticket number started with 738.
• Transit service is only available on certain routes, booking classes and tour code. The ineligible class and limitation of routes with tour code can be found here. When the outbound and inbound booking classes differ, the most restrictive rule will apply. Please contact Vietnam Airlines branch office before purchasing ticket.
• In case the place of issue and the country of commencement are not the same, TWOV (Transit Service) conditions of departure will be applied.
• Please contact Vietnam Airlines Branches for more details.
The updated Transit Tour program applies to itineraries departing on or after 13 June 2026. Please refer to the new Tour Codes and program details below.
Transit Time | Tour Code | Program Details |
Minimum 2 hours (excluding overnight transit passengers) | HANVS | Transit visa service for passengers connecting between the two airports: Noi Bai International Airport and Tan Son Nhat International Airport, including Transit Tour visa procedures and immigration clearance: |
SGNVS | ||
In Hanoi | ||
From 8 to under 10 hours | HA1 | - Meet and assist passengers at the airport. - Transfer passengers to a hotel for a day-use stay or overnight stay. - 1 meal (lunch or dinner). - Transfer passengers back to the airport and assist with procedures for the onward flight. |
From 10 to under 16 hours | HA2 | - Meet and assist passengers at the airport. - City tour: passengers may choose one of the following programs: + Program 1: Visit Bat Trang Pottery Village. + Program 2: Join a Vietnamese cooking class. + Program 3: Visit Ho Chi Minh Mausoleum, One Pillar Pagoda, Temple of Literature, Hanoi Old Quarter, and Hoan Kiem Lake. - Transfer passengers to a hotel for a day-use stay or overnight stay. - 1 meal (lunch or dinner). - Transfer passengers back to the airport and assist with procedures for the onward flight. |
From 16 to under 26 hours | HA3 | - Meet and assist passengers at the airport. - City tour: passengers may choose one of the following programs: + Program 1: Visit Bat Trang Pottery Village. + Program 2: Join a Vietnamese cooking class. + Program 3: Visit Ho Chi Minh Mausoleum, One Pillar Pagoda, Temple of Literature, Hanoi Old Quarter, and Hoan Kiem Lake. - Transfer passengers to a hotel for an overnight stay. - 2 meals (lunch and dinner). - Transfer passengers back to the airport and assist with procedures for the onward flight. |
From 26 to 35 hours | HA4 | - Meet and assist passengers at the airport. - City tour: passengers may choose one of the following programs: + Program 1: Visit Bat Trang Pottery Village. + Program 2: Join a Vietnamese cooking class. + Program 3: Visit Ho Chi Minh Mausoleum, One Pillar Pagoda, Temple of Literature, Hanoi Old Quarter, and Hoan Kiem Lake. - Transfer passengers to a hotel for an overnight stay. - 3 meals (2 lunches and 1 dinner, or vice versa). - Transfer passengers back to the airport and assist with procedures for the onward flight. |
In Ho Chi Minh City | ||
From 6 to under 10 hours | SG1 | - Meet and assist passengers at the airport. - Transfer passengers to a hotel for check-in and rest. - 1 meal (lunch or dinner). - Transfer passengers back to the airport and assist with procedures for the onward flight. |
From 10 to under 16 hours | SG2 | - Meet and assist passengers at the airport. - City tour: passengers may choose one of the following programs: + Program 1: Visit the War Remnants Museum, Notre-Dame Cathedral Basilica of Saigon, Central Post Office, Saigon Opera House, Ho Chi Minh City Hall, and Ben Thanh Market. + Program 2: Cyclo tour around the city center and enjoy a traditional Saigon-style coffee. - Transfer passengers to a hotel for a day-use stay or overnight stay. - 2 meals (lunch and dinner). - Transfer passengers back to the airport and assist with procedures for the onward flight. |
From 16 to under 26 hours | SG3 | - Meet and assist passengers at the airport. - City tour: passengers may choose one of the following programs: + Program 1: Visit the War Remnants Museum, Notre-Dame Cathedral Basilica of Saigon, Central Post Office, Saigon Opera House, Ho Chi Minh City Hall, and Ben Thanh Market. + Program 2: Cyclo tour around the city center and enjoy a traditional Saigon-style coffee. - Transfer passengers to a hotel for a day-use stay or overnight stay. - 2 meals (lunch and dinner). - Transfer passengers back to the airport and assist with procedures for the onward flight. |
From 26 to 35 hours | SG4 | - Meet and assist passengers at the airport. - City tour: passengers may choose one of the following programs: + Program 1: Visit the War Remnants Museum, Notre-Dame Cathedral Basilica of Saigon, Central Post Office, Saigon Opera House, Ho Chi Minh City Hall, and Ben Thanh Market. + Program 2: Cyclo tour around the city center and enjoy a traditional Saigon-style coffee. - Transfer passengers to a hotel for an overnight stay. - 2 lunches and 1 dinner, or vice versa. - Transfer passengers back to the airport and assist with procedures for the onward flight. |
Notes:
- The itinerary sequence is subject to change depending on the passenger’s actual flight schedule and operational requirements.
- HANVS/SGNVS: not applicable to overnight flight connecting.
- HA1/HA2/HA3/HA4/SG1/SG2/SG3/SG4: the full service includes tour/hotel and visa fee (if applicable).
- Transit service is free.
Passengers with long connecting periods at Noi Bai (Hanoi) and Tan Son Nhat Airport (Ho Chi Minh City) can enjoy transit tours or transit visas at these airports with the following minimum connection time:
• 02 hours for Vietnam domestic itineraries and use transit visa services;
• 08 hours at Noi Bai Airport and 06 hours at Tan Son Nhat Airport for city tour services.
The minimum time required to book the service (excluding Saturdays, Sundays, and Vietnamese public holidays) is as follows:
- At least 08 days before the flight departure time for passengers who are required to obtain a transit visa;
- At least 72 working hours before the flight departure time for passengers who are exempt from a visa.
Passengers register for the service by filling in all required information on the Request Form for Free City Tour Service and sending it via email to a Vietnam Airlines Branch. We will get back to you once the service has been approved.
| NO | VIETNAM AIRLINES BRANCH | |
|---|---|---|
| 1 | Vietnam Airlines Melbourne Office | helpdesk.mel@vietnamairlines.com |
| Vietnam Airlines Sydney Office | helpdesk.syd@vietnamairlines.com | |
| 2 | Vietnam Airlines France Office | resa.fr@vietnamairlines.com |
| 3 | Vietnam Airlines Germany Office | reservation.de@vietnamairlines.com |
| 4 | Vietnam Airlines UK Office | reservation.uk@vietnamairlines.com |
| 5 | Vietnam Airlines Seoul Office | twov.sel@vietnamairlines.com |
| 6 | Vietnam Airlines Indonesia Office | reservation.id@vietnamairlines.com |
| 7 | Vietnam Airlines Laos Office | twov.la@vietnamairlines.com |
| 8 | Vietnam Airlines Phnom penh Office | reservation-pnh.kh@vietnamairlines.com |
| 9 | Vietnam Airlines Philippines Office | twov.ph@vietnamairlines.com |
| 10 | Vietnam Airlines Taipei Office | reservation.tpe@vietnamairlines.com |
| Vietnam Airlines Kaohsiung Office | reservation.khh@vietnamairlines.com | |
| 11 | Vietnam Airlines Bangkok Office | twov.th@vietnamairlines.com |
| 12 | Vietnam Airlines Hong Kong Office | twov.hk@vietnamairlines.com |
| 13 | Vietnam Airlines US Office | twov.us@vietnamairlines.com |
| 14 | Vietnam Airlines Mumbai Office | reservation.in@vietnamairlines.com |
| Vietnam Airlines Delhi Office | ||
| 15 | Vietnam Airlines Malaysia Office | sales.my@vietnamairlines.com |
| 16 | Vietnam Airlines Japan Office | |
| 17 | Vietnam Airlines Italy Office | vietnamairlines@mstgsa.com |
| 18 | Vietnam Airlines China Office | ticketing.cn@vietnamairlines.com |
| 19 | Vietnam Airlines Singapore Office | reservation.sg@vietnamairlines.com |
| 20 | Vietnam Airlines Danmark Office | vnres.nordics@aviareps.com |
| 21 | Vietnam Airlines Russia Office | Helpdesk.ru@vietnamairlines.com |
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