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General fares rule
(*)For flights not operated by Vietnam Airlines, comply with the operating airline's conditions.
1. Fares for children
2. Fare combination:
Fare types can be combined, given the following conditions:
3. Changes
4. Cancelation/Refund
5. Advance Seat Selection: Please click here for more details about Advance Seat Selection.
6. Upgrade: Please click here for more details about Upgrade
7.Group fares
- Refund/exchange of group tickets:
+ For tickets with conditions that are allowed to be exchanged, tickets can only be exchanged when the whole group has the same time and new itinerary.
+ For tickets with conditions that are allowed to be refunded, refunds apply to the whole group, not to individual passengers.
- The price for children (under 2 years old and from 2 years old to under 12 years old) is applied with the same price as adults.
Applied for tickets issued from 10/10/2023
1. Ticket cancellation/Refund
- Before ticketed flight date, refund fee: USD 100
- On/after ticketed flight date, refund fee: USD 150
2. Ticket changes
- Before ticketed flight date: USD 75 per change
- On/after ticketed flight date: USD 100 per change
3. Upgrade
Upgrade fee applies
4. Baggage
- Carry on baggage: 1 carry-on baggage item (up to 10kg) and one accessory (2kg). (*)
- Checked baggage: 1 piece (23kg)
Except for Vietnam–Russia route: 2 pieces (23kg/piece)
5. Go show
Fee applies
6. Advance Seat Selection
Fee applies
7. Priority Check-in
Not included
8. Lotus Lounge
Not included
9. LotuSmiles Milage Accumulation
65% of bonus miles and qualifying miles
1. Ticket cancellation/Refund
- Before ticketed flight date, refund fee: USD 150
- On/after ticketed flight date, refund fee: USD 250
2. Ticket changes
- Before ticketed flight date: USD 100 per change
- On/after ticketed flight date: USD 150 per change
3. Upgrade
Upgrade fee applies
4. Baggage
- Carry on baggage: 1 carry-on baggage item (up to 10kg) and one accessory (2kg).(*)
- Checked baggage: 1 piece (23kg)
Except for Vietnam–Russia route: 2 pieces (23kg/piece)
5. Go show
Fee applies
6. Advance Seat Selection
Fee applies
7. Priority Check-in
Not included
8. Lotus Lounge
Not included
9. LotuSmiles Milage Accumulation
25% of bonus miles and qualifying miles
1. Ticket cancellation/Refund
Refund fee: USD 250
2. Ticket changes
- Before ticketed flight date: USD 150 per change
- On/after ticketed flight date: USD 250 per change
3. Upgrade
Upgrade fee applies
4. Baggage
- Carry on baggage: 1 carry-on baggage item (up to 10kg) and one accessory (2kg). (*)
- Checked baggage: 1 piece (23kg)
Except for Vietnam–Russia route: 2 pieces (23kg/piece)
5. Go show
Not applicable
6. Advance Seat Selection
Fee applies
7. Priority Check-in
Not included
8. Lotus Lounge
Not included
9. LotuSmiles Milage Accumulation
10% of bonus miles and qualifying miles. (G/P class: bonus miles only)
Note: 
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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