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Ticket Refund
The refund confirmation email was received, however, the funds have not been sent to the account

The refund confirmation email was received, however, the funds have not been sent to the account

Please contact:

1. The Contact Center: 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam);

2. Or send an email to onlinesupport@vietnamairlines.com.

Frequently Asked Questions

How do I get a refund for my ticket?

For tickets purchased via the Vietnam Airlines website/app

If ticket conditions allow and you want to refund your ticket, please do the following:

1. Go to "Manage Booking" - "Post-sales help" - "Refund (cancel booking and refund)" on the website or "Manage Booking" - "Ancillary services" - "Ticket refund" on the Vietnam Airlines app.

2. Submit a ticket refund request to Vietnam Airlines.

After receiving the information, Vietnam Airlines will send a refund confirmation to the email address provided when purchasing the ticket and make a refund to the passenger's card-issuing bank within 15 working days. The time it takes to receive a refund in your account is determined by the card-issuing bank's policies.

For tickets purchased from sales offices or agents, please contact the vendor for assistance.

How can I refund a ticket for 01 person in the reservation code?

Please contact:

1. The Contact Center: 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam);

2. Or send an email to onlinesupport@vietnamairlines.com.

Where can I find out about ticket refund conditions and fees?

You can find out ticket refund conditions & fees in the following ways:

1. During the ticket purchase process, at the fare selection step.

2. Under Fare rules.

How can I cancel my ticket refund request?

Please contact:

1. The Contact Center: 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam);

2. Or send an email to onlinesupport@vietnamairlines.com.

Other topic support

The Contact Center in Vietnam

Service hours: 24/7

For calls within Vietnam: 1900 1100

For calls from outside Vietnam: +84 24 38320320

Support for tickets purchased on the website/app: onlinesupport@vietnamairlines.com

General support: Telesales@vietnamairlines.com

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Frequently Asked Questions

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