Special Services

Special Meals

Special Meals

Vietnam Airlines offers a wide selection of special meals to suit different dietary styles. All special meals must be booked at least 24 hours in advance of your flight.

View details

Ordering your Special Meal

Alternative meal options are only supplied on demand. Therefore, we would like to inform passengers of the following information before your special meals pre-ordered:

  • Vietnam Airlines is unable to supply special meals on some routes where there is not adequate time to prepare them. Special meals are not available on flights without in-flight dining services. Please contact your booking agent for more details.
  • Special meals should be pre-ordered and confirmed 24 hours prior to departure. Some special meals such as the Kosher meals are only available on selected flights and must be requested 72 hours prior to departure.
  • If passengers change your route or flight schedule, please make sure that your special meal has been re-ordered and confirmed in accordance with your new itinerary.

(*) Image is for purpose of illustration.

Infants & Children

In-flight Services for Infant & Children

Vietnam Airlines is pleased to provide convenient flights to your children. Both your children's comfort and peace of mind are very important to us. That's why we have outlined travel guidelines and safety restrictions to ensure your kids' trips.

Infant under 2 years of age

Vietnam Airlines accept passengers traveling with healthy infant and supply services for our little passengers as below:

  • Baby stroller

When traveling with infant, passengers may carry a baby stroller with your infant. Passengers should check in your baby stroller or use it up to the boarding gate. However, some airports may deny carrying strollers inside the boarding areas. Please ask the airport personnel if this is possible at time of check-in.

Space on board is limited, so checking-in your stroller is strongly encouraged. Strollers as checked baggage will be returned as quickly as possible upon arrival. 
  • Bassinet service

Vietnam Airlines offers bassinet service free of charge. This service is available on board for infant up to 2 years of age if weights of infant do not exceed 11 kgs. Request must be made at least 24 hour before departure. Please note that bassinets are available in limited numbers and bassinets are available on a first come, first serve basis.

  • Special meals

Baby meals are free of charge. Baby meals must be made at least 24 hours before departure. Please note that availability of baby meal service depends on routing and each airport catering. Please see more details in Special Meals.

  • Important note:
Infants under 7 days of age, prematured or unhealthy infant being fed in oxygen tent is not accepted. However, if passengers are traveling with a prematured infant or an infant in medical problems, a medical clearance is required. Please see MEDA passenger.

Children from 2 up to under 12 years of age

Vietnam Airlines accept children passengers who have reached their second birthday but not 12th birthday on the date of commencement of a segment. Children are required to travel with an accompany.

Passengers from 2 years up to under 14 years of age traveling alone are required to register Unaccompanied Minor service.
  • Portable in-flight bed for children

Travel gadgets that convert into leg rests or in-flight beds for children - Portable In-flight Bed (PIB) may be used on-board as long as our instructions for the use are followed. For more details about PIB, please click here.

  • Special meals
Child meals must be made at least 24 hours before departure. Please note that child meal service availability depends on routing and each airport catering. See more details in Special Meals.

Infants & Children

Every child must be accompanied by an adult over the age of 18. The child and accompanying passenger must travel in the same compartment of a flight or the child will be considered as an unaccompanied minor.

The adult must be an able – bodied person and not require any special service (except “special meal”). The accompanying passenger must be willing and capable to take full responsibility over the infant, and can not be the accompanying person of a disabled passenger at the same time.

Each adult passenger is accepted to travel with number of infants and children as below:

Infant under 2 years

Children under 6 years

Children from 6 years and over

Note

Each accompanying passenger

01

01

No limitation

Accompanying cabin crew service is required for each infant/children exceed this limitation.

Each accompanying passenger

02

No limitation


Adults: From 12 years old at the time of traveling on the first flight.

Childen: From 2 to under 12 years old  at the time of traveling on the first flight.

Infants: From 7 days to under 2 years old (at the at the time of traveling on the first flight for itineraries wholly operated by Vietnam Airlines; at the time of traveling on the last flight for itineraries having a flight operated by other airlines).

Children who has not reached his/her second birthday on the date of commencement of a segment may not travel alone under any circumstances.


Unaccompanied Minors

UNACCOMPANIED MINOR SERVICE

Vietnam Airlines is pleased to provide comfort and peace of mind to our unaccompanied minor passengers when travelling on our flights.

Unaccompanied minor service is available for passengers from 2 to 12 years of age travelling alone on Vietnam Airlines’ flights.

Acccompany cabin crew service is available for passengers travelling alone. Vietnam Airlines arranges one cabin crew to take care of the minor during flight.

Age Required service Optional service
From 2 years of age up to under 6 years of age Unaccompanied minor service
Acccompany cabin crew service
From 6 years of age up to under 12 years of age Unaccompanied minor service Acccompany cabin crew service
From 12 years of age up to under 18 years of age Unaccompanied minor service
Acccompany cabin crew service

Service request in advance

Unaccompanied minor service must be made at least 24 hours before departure.
Unaccompanied minor requiring cabin crew service should pre-booking at least 3 days before departure of itinerary containing only domestic sectors, at least 5 days before departure of itinerary involving international sectors.

Service fee 

Notice for parents

Before flight

Parents or guardians request unaccompanied minor service and accompanying cabin crew service directly at Vietnam Airlines Branch Offices or via emails.

Download forms below, fill in and send request via email:

Handling Advice for Unaccompanied Minor

Consent form for unaccompanied Minor

Parents or guardians must supply information such as minor‘s full name, date of birth, age, sex, routing, flight date; parents or guardians‘ name, address, phone number; person meeting off at departure, person meeting on arrival, etc.

Parents or guardians study and prepare adequate documents for concerned regulations of all countries, airports, airlines involved in minor’s itinerary.

Departure flight: 
  • The accompanying adult and the minor must be present at departure station at least 2 hours before departure. Passengers are required to bring along all documents when on-board all flight with unaccompanied minor service requested. 
  • The person accompanying the minor to the airport must show all necessary identity documents to certify the information as appeared in the “Handling advice for unaccompanied minor”.
  • The person seeing off the minor at departure station must complete all procedures for minor before departure and wait until the plane takes off. 
Arrival flight: 
  • The person meeting the minor on arrival must be present at the destination station at least 30 minutes before arrival.
  • The person meeting the minor at arrival station must show all necessary identity documents to certify the information as appeared in the “Handling advice for unaccompanied minor”.

Passengers with Disabilities

Passengers with disabilities

Mobility Aid Services (*)

Vietnam Airlines always provides disabled passengers with our warmest assistance. 

Vietnam Airlines offers the following Mobility Aid services:

  •    Blind Passenger Service – free of charge;
  •    Deaf Passenger Service – free of charge;
  •    Wheelchair Service – free of charge;
  •    Service dog accompanying disabilities – free of charge;
  •    Disabilities passenger’s wheelchair – free of charge;
  •    Accompanying cabin crew service – fee applied;(except on flights to/from the US).
  • Please inform our branch offices of any special assistance while travelling with us. 

    Important Note: Vietnam Airlines accepts for carriage accompanied/unaccompanied blind, deaf or with walking problems if he/she is otherwise healthy and does not require medical clearance. Passengers requiring medical clearance see details here.

    On flights to/from the US, medical clearance is required only if: 

  • The passenger is traveling in a stretcher or needs medical oxygen during flight, or 

    The passenger’s medical condition is such that there is reasonable doubt the passenger can complete the flight safely without extraordinary medical assistance during flight.

    Request Mobility Aid Services

    When to request (*)

    Except flights to/from the US, the requests for Blind Passenger Service, Deaf Passenger Service, Wheelchair Service or carriage of service dog must be made as soon as possible and:

    •   At least 24 hours before departure of international flights.
    •   At least 8 hours before Vietnam domestic flights.

    -          The request for accompanying cabin crew service must be made as soon as possible and:

    •    At least 5 days before departure if your itinerary involves one or more international sectors and
    •    At least 3 days before departure if your itinerary involves only Vietnam domestic sectors.



        • On flights to/from the US, 48 hours advance notice is required for: 

    - Provision of hazardous materials packaging for wheelchairs and other assistive devices, if needed, 
    - Transportation of a group of ten or more disabled individuals traveling as a group, 
    - Transportation of an emotional support or psychiatric service dog in the cabin, 
    - Transportation of a service dog in the cabin on a flight segment lasting 8 or more hours, 
    - Accommodation of a passenger who has both severe vision and hearing impairments, 
    - Use of a ventilator, respirator CPAP machine or POC, 
    - Use of an incubator, 
    - Hookup a respirator, ventilator CPAP or POC to the aircraft electrical system or use of a stretcher; 72 hours advance notice is required for receipt of carrier-supplied medical oxygen.

    Where and How to request (*)

    Please advise us of your physical condition in advance for better airport and cabin assistance, after reservation and ticketing at our office through online booking. Special service requests can be made as follow:

                Important information:

    We advise passengers should download useful information to passengers requiring wheelchair service here.

    Travelling with companion and supportive devices

    Travelling with an escort

    Passengers with physical challenges are highly recommended to travel with an escort. Passengers should let us know when traveling alone or travel with your companion at the time of reservation.

    The escort accompanying passenger with physical challenges must be 18 years of age or older, able- bodied, not accompanied by an infant/a child and not requiring any special service or require any special service (except for special meal).

    On flights to/from the US: 

    We may require passengers to travel with a safety assistant if 

    - Traveling in a stretcher or incubator; 
    - Due to a mental disability, passengers are unable to comprehend or respond appropriately to safety instructions from carrier personnel; 
    - Passengers with severe mobility impairment cannot physically assist in your own evacuation of the aircraft; or 
    - Passengers with both severe hearing and vision impairment cannot communicate with our personnel and cannot assist in your own evacuation of the aircraft in case of emergency (in case of wising travel alone, passengers must provide us with explanation at least 48 hours prior to departure about how passengers safely travel).  

    - In cases (ii), (iii) and (iv), if we determine passengers travel with a safety assistant and passengers disagree, we will not charge for the safety assistant.  

    Travelling with a service dog

    If passengers are travelling with a service dog, emotional support dog or psychiatric service dog, animal as checked baggage procedure must be completed, except on flights to/from the US when the dog is transported in the cabin.

    Travelling with supportive devices

    Walking aids such as canes and crutches can be carried on-board. These need to be small enough to fit in the priority stowage area (on flights to/from the US) or be stowed under your seat or in the overhead compartment, and must not to protrude into any other seating, floor space or the main aisle.


    Travelling with your wheelchair

    Vietnam Airlines accepts  a wheelchair that you are using free of charge. Please advise us the following information upon calling our reservation.

    • Manual type Wheelchair
        1. Collapsible or NOT
        2. Collapsible or NOT
        3. Size(The height, the width and the depth)
        4. Weight
        5. Gas spring Type or NOT (for international flight).
    • Battery-operated electric type
      1. Type of battery
      2. Collapsible or NOT
      3. Size(The height, the width and the depth)
      4. Weight
      5. Gas spring Type or NOT (for international flight).

    Useful tips for passengers with disabilities

    Check in time

    Passengers are advised to come to the airport early with sufficient time to check-in with priority boarding service and have your wheelchairs and/or supportive devices well-packaged and checked.

    At least 1 hour prior to departure for domestic routes.

    At least 2 hours prior to departure for international routes.

    * We offer special check in counter “Special Service Counter” at some airports.

    Priority boarding service

    Vietnam Airlines offers priority boarding for passengers with physical challenges. Please contact our staff near the gate for this service.

    In the Cabin

    • Passengers are requested to sit upright in a straight-back seat with seat belt fastened.
    • Flight attendants will assist you between your seat to and from the aircraft lavatory.
    • Flight attendants on international routes can help you write your embarkation form.

    Important information:

    While our cabin crew will do everything possible to provide assistance to passengers during the flight, please note that we are unable to provide passengers with any assistance for personal care needs such as feeding, elimination functions including assistance in side the lavatory or other personal care needs. Additionally, cabin crew are trained only in FIRST AID and are NOT PERMITTED to administer any injection or medication. 

    Special meals

    If you have meal preference, please request Special Meal upon reservation. 

    Upon Airport Arrival

    Vietnam Airlines offers with a wheelchair at the arrival airport. Our airport staff or your escort will help to physically carry you down the stairs upon, boarding and deplaning the aircraft.


    Pregnant Passengers

    Pregnant passenger

    Vietnam Airlines will bring pregnant passengers the best comfort and special assistance. For safety concerns, pregnant passengers are advised to inform our staff about your pregnancy status at reservation.

    In general, it is safe to fly during pregnancy. However, Vietnam Airlines advise all pregnant passengers to consult their doctor before planning a trip. 
    - Consult your physician in advance to see if it is safe for a flight.
    - Consult with your doctor if there are any symptoms such as bleeding or morning sickness, or any complications including threatened miscarriage, anemia, or toxemia of pregnancy during pregnancy.
    - Reduce stress as much as possible.
    - The best time to travel during pregnancy is the stable period between 12 and 28 weeks.

    Information for carriage of pregnant passengers on Vietnam Airlines as below:

    Pregnancy period (*) Travel on Vietnam Airlines Document required (**)
    1 Within 32 weeks Pregnant passengers are accepted to travel as  regular passengers. As normal passenger

    2

    From 32 weeks to under 36 weeks

    Pregnant passengers are required for Medical Clearance.

    MEDIF I

    MEDIF II

    3 From 36 weeks; or Expected child bearing time of within 07 days before departure; or within 07 days after child bearing

    Air travel during this period is prohibited due to safety concerns


    4 Special case:
    Uncertain time of being pregnant or estimated date of delivery;
    Previously having twin, triplet children;or multiple pregnancy;
    Having complications which can be arisen when delivery;
    Being pregnant by artificial insemination.
    Pregnant passengers are required for Medical Clearance.

    MEDIF I

    MEDIF II



    (*) Pregnancy period of the pregnant passenger is calculated until the flight date.

    (**) MEDIF II can be replaced by sets of documents, each set containing one copy of fetus examination book, ultrasound examination result, etc which states by specialized physicians:

    • Whether it is a single or multiple pregnancy
    • The estimated week of pregnancy
    • The expected date of delivery
    • That pregnant passengers are in good health and the pregnancy is progressing normally, without complications
    • That  are fit to travel.

    If a passenger’s itinerary involves international sector travel, passengers must prepare an additional set of documents in English certified by a notarial office with legal status. 

    Valid of documents:

    Medical certificate dated within 7 days of the initial travel date. The same medical certificate is valid for the next sector(s) provided there is no complication during the journey and the pregnant will fulfils the requirement of within 36 weeks on the day of commencing.

    Updated medical certificate within 7 days prior to the commencing date is required if pregnant experience any medical complications during travel.

    Important note

    Pregnant passengers are advised to prepare all tickets, travel documents and medical clearance for flight. All required documents must be valid for the whole itinerary. If passengers choose not to carry a medical certificate, if your medical certificate is out of date, or it does not contain the information required, for your safety, Vietnam Airlines reserves the right to deny boarding.

    Some countries place limitations on the entry of non-national pregnant women. It is advisable to check with the local consulate to confirm the country specific requirements.

    Please contact Vietnam Airlines for more details here.



    Extra Seats

    Extra Seat for Passenger


    Extra seat service is the service offered to oversized passengers requiring 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

    Reservation
    • Request must be made at least 24 hours before departure time.
    • There is no limitation on the number of extra seat passengers on each flight.
    • Extra seat is required to book on the same flight, same date, same class of service.
    Cost

    Passengers with Medical Conditions

    PASSENGER REQUIRING MEDICAL CLEARANCE

    Before flight

    • Reservation

    Before flight, passengers requiring medical clearance are required to make advance reservation at Vietnam Airlines‘ branch offices. Our staffs are willing to assist passengers with necessary procedures. For more details about passengers requiring medical clearance, please click here.

    • Documents

    Passengers need to provide the below documents before travelling with Vietnam Airlines:

    • MEDIF I: Medical Clearance Form - part I should be filled in.
    • MEDIF II: Medical Information Form - part II, Guidance to the physicians should be brought to medical centers for health status certification. 

    • Document completion time

    Passengers must complete required documents within 14 days before departure of each sector.

    Some cases, passengers must complete required documents within 7 days before departure of each sector:

    • In case of requiring stretcher and/or oxygen.
    • In case of requiring Medical devices.
    List of medical centers
      Only the documents issued by the medical centers are accepted by Vietnam Airlines. Please click here for more information.

      The escort of special service passenger

      The escort of special service passengers must adapt following conditions:

      • Travel on the same flight number, date, sector and class of service with passengers.
    • The escort must be 18 years of age or older (from the date of departure).
    • Having civil act capacity; not being categorized as not having civil act capacity, restricted civil act capacity as stipulated in the Civil Code of Vietnam.
    • Being able-bodied.
    • Being able to take care of special passenger during the flight (professional qualification as a physician or a nurse is preferred).
    • Not requesting special service (except passenger requires SPML).

    (*) Important information: Special service passengers requiring medical clearance is not required to travel with escort when:

    • Not being in serious status, being able to comfort /himself with his illness, being certified to travel himself by medical centers.
    • Being able to move, feed and care for himself during the flight.
    At the airport

    At the airport, special service passengers are accepted for carriage in case they adapt principles, conditions, medical clearance required:
    • Advance reservation and confirmed by Vietnam Airlines.
    • All required document is legally adapted.
    • Passenger in stable health status and fit to travel by air.
    • The carriage of MEDA passenger does not affect to the safety of the aircraft,  cabin crew,  and other passengers as well as their property.
     Medical device onboard

    Passsenger bring  with his own’s syringes and hypodermic needles on board here

    Passenger requiring oxygen services

    Vietnam Airlines provide oxygen service for passengers requiring medical clearance on our flights.

    Reservation

    Subject to availability, oxygen for medical purposes (up to a maximum flow rate of 4 l/min) may be available on Vietnam Airlines' flights. In order to determine if in-flight medical oxygen will be available for your flight, please contact our branch office in advance at least 72 hours before the scheduled departure time of your flight. Requests for oxygen made within 72 hours before the scheduled departure may not be processed in time.

    Document required

    Passengers requiring oxygen for medical purposes have to complete MEDIF I, MEDIF II and bring them on your flights.

    Your physician should specify the liters-per-minute flow rate required in forms above.

    Escort

    Passengers must travel with an escort who is capable of help the passengers medical needs and assisting them to the exit in event of an emergency evacuation. The escort must have the medical professional qualification.

    Charges 

    Passengers requiring oxygen service will be charged. See details here.

    Please contact our branch office directly to obtain specific pricing information for your flight. Please note that this charge shall not include the costs of ambulance, hospitalization, expenses of travelling attendant(s) or other expenses (if any).

    At the airport

    Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers arrive at least two hours prior to your schedule departure time. See more details in check in timing.

    Important information

    For safety reasons, oxygen cylinders may not be carried by passengers or used on board.

    Please contact our reservations office for additional information.

    Passenger requiring stretcher service

    Vietnam Airlines provide stretcher service for passengers requiring medical clearance on our flights.

    Reservation

    In order to determine if a stretcher will be available for your flight and arrange for medical clearance, please contact our branch office in advance at least 72 hours before the scheduled departure time. Requests for stretchers made within 72 hours before the scheduled departure time may not be processed in time.

    Document required

    Passengers travelling in a stretcher have to complete MEDIF I, MEDIF II.

    Charges 

    Passengers travelling in a stretcher will be charged an additional fee to cover the additional costs associated with this service here.

    Please contact our branch office directly to obtain specific pricing information for your flight. Please note that this charge shall not include the costs of ambulance, hospitalization, expenses of travelling attendant(s) or other ground expenses (if any).


    At the airport

    Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers arrive at least two hours prior to your schedule departure time. See more details in check in timing.

    Important information

    Passengers travelling in a stretcher must bring MEDIF I, MEDIF II on your flight(s).

    Special Service Charges

    Special Service Charges

    Vietnam Airlines provide special services to satisfy our passenger’s needs at the lowest price:

      Special Services Charges Remarks
      Oxygen for medical use on board (OXYG)
      For passengers using oxygen service on board
      • Fare: passengers pay the fare as a normal passenger.
      • Free baggage allowance: passengers get 2 times free baggage allowance weight limit of respective journey.
      Charges of using oxygen service on board include:
      • Fee for using portable oxygen units on board (*)
        • For Viet Nam domestic sectors: VND 2,000,000 per one unit (net fare).
        • For international sectors: USD 200 per one unit.
      • Fee for seat occupied by portable oxygen unit: Equal to the highest applicable adult fare plus surcharges for each seat.
      The escorts of passengers using OXYG pay the fare with free baggage allowance like normal passengers.
      Accompanied cabin crew service provided on the request
      Stretcher service on board (STCR)
      For passengers using stretcher service on board:
      • Fare: passengers pay the fare as a normal passenger.
      • Free baggage allowance: passengers get 6 times free baggage allowance weight limit of respective journey.
      Charge of stretcher service: Equal to 6 times of the highest applicable adult fares plus surcharges.
      The escorts of passengers using STCR pay fare with free baggage allowance like  normal passengers.
      Accompanied cabin crew service provided on the request
      Oxygen and stretcher service on board (STCR/OXYG)
      For passengers using the oxygen and stretcher service on board:
      • Fare: passengers pay the fare as a normal passenger.
      • Free baggage allowance: passengers get 6 times free baggage allowance weight limit of respective journey.
      Charge of oxygen and stretcher service:
      • The fee for using portable oxygen unit on board (*):
        • For Viet Nam domestic sectors: VND 2,000,000 per one unit (net fare).
        • For international sectors: USD200 per one unit.
      • The rate for seat occupied by portable oxygen unit: Equal to the highest applicable adult fare plus surcharges for each seat.
      • The fee for seat occupied by stretcher: Equal to 6 times of the highest applicable adult fares plus surcharges
      The escort of passengers using OXYG and STCR pay the fare with free baggage allowance like normal passengers.
      Accompanied cabin crew service provided on the request
      Unaccompanied Minor (UM)
      UM pay the fare for children/adult as normal passengers. 
      Charges: VND500,000 (net fare) for Viet Nam domestic sectors or USD50 for international sectors. 
      Accompanying cabin crew charge (if any): Applicable adult fare on the same class of service of UM and appropriate surcharges.

      Extra seat service (EXST)
      Fare: passengers pay the fare as a normal passenger.
      Free baggage allowance: passengers get 2 times free baggage allowance weight limit of respective journey.
      EXST charge: equals 100% of the applicable adult fare plus surcharges for each additional seat at the time of purchasing.
      Accompanied cabin crew service provided on the request
      Wheelchair for cabin (WCHC)
      Wheelchair for step (WCHS)
      Wheelchair for ramp (WCHR)
      Free of charge. 
      Wheelchair of passenger shall be accepted for carriage free of charge. 
      The passengers pay the fare like normal passengers.
      Accompanied cabin crew service provided on the request

      Deaf passenger service (DEAF)
      Blind passenger service (BLND)

      Free of charge
      The passengers pay the fare like normal passengers.
      Accompanied cabin crew service provided on the request
      Adult travels with two or more Infants
      Adult and Infant pay the fare as normal passengers 
      The accompanying cabin crew charge includes applicable adult fare and surcharges on the same class of service of passenger
      Accompanied cabin crew service provided on the request

    Note:

    Fees for Special Services on Code-Share Flights

    On Vietnam Airlines codeshare flights operated by other airlines the optional services and fees may be provided by Operating carriers with different fees from VN. Please visit the Operating Carriers’website for details.