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Baggage

Please select the following issues that you need help.

Free carry-on baggage allowance

Regulations on the weight and size of a piece of checked baggage

Instructions for booking the sports equipment transportation service

Check in oversized and bulky baggage such as musical instruments, large photo frames, etc.

Instructions for purchasing additional checked baggage via the website/app

Instructions for purchasing additional checked baggage at the airport

Support for transfer baggage

Complaints about damaged and lost baggage

Request for help

  • Baggage

Other topic support

The Contact Center in Vietnam

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Service hours: 24/7

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For calls within Vietnam: 1900 1100

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For calls from outside Vietnam: +84 24 38320320

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Support for tickets purchased on the website/app: onlinesupport@vietnamairlines.com

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General support: Telesales@vietnamairlines.com

Chat now with NEO – the Vietnam Airlines' virtual assistant!

Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.

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Chat now with NEO

Contact with Our Branch Offices

Update the contact information of Vietnam Airlines branches worldwide.

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Frequently Asked Questions

Please go to our FAQs section to find quick answers to any questions you may have.

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