	Ticket cancellation/Refund	Ticket changes	Upgrade (*)	Baggage	Go show	Seat selection (*)	Priority check-in counter	Lotus Lounge (**)	LotuSmiles Milage Accumulation
ECONOMY FLEX (Y/M/B/S class)	Cancellation permitted with a fee of: USD 20	- Before ticketed flight date, changes permitted without fee. - On/after ticketed flight date, changes permitted with a fee of : USD 20	Permitted to upgrade to Business/Premium Economy class for an additional fee.	Carry on baggage includes 1 hand baggage item (not exceed 10kg) and one accessory. The total weight of carry on baggage must not exceed 12kg. Checked baggage includes 1 piece (23kg)	Y class: Go show permitted without fee. M/B/S class: Go-show permitted with fee.	Ticket includes free seat selection.	Ticket does not include priority check-in counter.	Ticket does not include service at the Lotus lounge.	Accumulate 100% of bonus miles and qualifying miles.
ECONOMY CLASSIC (H/K/L/Q/N/R class)	- Before ticketed flight date, cancellation permitted with a fee of: USD 20 - On/after ticketed flight date, cancellation permitted with a fee of: USD 50	- Before ticketed flight date, changes permitted with a fee of: USD 20 - On/after ticketed flight date, changes permitted with a fee of : USD 50	Permitted to upgrade to Business/Premium Economy class for an additional fee.	Carry on baggage includes 1 hand baggage item (not exceed 10kg) and one accessory. The total weight of carry on baggage must not exceed 12kg. Checked baggage includes 1 piece (23kg)	Go-show permitted with fee.	Ticket includes free standard seat selection.	Ticket does not include priority check-in counter.	Ticket does not include service at the Lotus lounge.	Accumulate 65% of bonus miles and qualifying miles.
ECONOMY LITE (T/A/E class)	- Before ticketed flight date, cancellation permitted with a fee of: USD 50 - On/after ticketed flight date, cancellation permitted with a fee of: USD 80	- Before ticketed flight date, changes permitted with a fee of: USD 50 - On/after ticketed flight date, changes permitted with a fee of: USD 80 .	Permitted to upgrade to Business/Premium Economy class for an additional fee.	Carry on baggage includes 1 hand baggage item (not exceed 10kg) and one accessory. The total weight of carry on baggage must not exceed 12kg. Checked baggage includes 1 piece (23kg)	Go-show not permitted.	Seat selection permitted with fee.	Ticket does not include priority check-in counter.	Ticket does not include service at the Lotus lounge.	Accumulate 25% of bonus miles and qualifying miles.
ECONOMY SUPER LITE (G/P class)	Cancellation permitted with a fee of: USD 80	Changes permitted with a fee of: USD 80	Permitted to upgrade to Business/Premium Economy class for an additional fee.	Carry on baggage includes 1 hand baggage item (not exceed 10kg) and one accessory. The total weight of carry on baggage must not exceed 12kg. Checked baggage includes 1 piece (23kg) Exception: Route between Vietnam and Thailand/Malaysia/Singapore/Indonesia: No checked baggage.	Go-show not permitted.	Seat selection permitted with fee.	Ticket does not include priority check-in counter.	Ticket does not include service at the Lotus lounge.	Accumulate 10% of bonus miles.

Ticket cancellation/Refund

Ticket changes

Upgrade (*)

Baggage

Go show

Seat selection (*)

Priority check-in counter

Lotus Lounge (**)

LotuSmiles Milage Accumulation

ECONOMY FLEX

(Y/M/B/S class)

Cancellation permitted with a fee of:
USD 20

- Before ticketed flight date, changes permitted without fee.
- On/after ticketed flight date, changes permitted with a fee of :
USD 20

Permitted to upgrade to Business/Premium Economy class for an additional fee.

Carry on baggage includes 1 hand baggage item (not exceed 10kg) and one accessory. The total weight of carry on baggage must not exceed 12kg.
Checked baggage includes 1 piece (23kg)

Y class: Go show permitted without fee.
M/B/S class: Go-show permitted with fee.

Ticket includes free seat selection.

Ticket does not include priority check-in counter.

Ticket does not include service at the Lotus lounge.

Accumulate 100% of bonus miles and qualifying miles.

ECONOMY CLASSIC

(H/K/L/Q/N/R class)

- Before ticketed flight date, cancellation permitted with a fee of:
USD 20

- On/after ticketed flight date, cancellation permitted with a fee of:
USD 50

- Before ticketed flight date, changes permitted with a fee of:
USD 20

- On/after ticketed flight date, changes permitted with a fee of :
USD 50

Permitted to upgrade to Business/Premium Economy class for an additional fee.

Carry on baggage includes 1 hand baggage item (not exceed 10kg) and one accessory. The total weight of carry on baggage must not exceed 12kg.
Checked baggage includes 1 piece (23kg)

Go-show permitted with fee.

Ticket includes free standard seat selection.

Ticket does not include priority check-in counter.

Ticket does not include service at the Lotus lounge.

Accumulate 65% of bonus miles and qualifying miles.

ECONOMY LITE

(T/A/E class)

- Before ticketed flight date, cancellation permitted with a fee of:
USD 50

- On/after ticketed flight date, cancellation permitted with a fee of:
USD 80

- Before ticketed flight date, changes permitted with a fee of:
USD 50

- On/after ticketed flight date, changes permitted with a fee of:
USD 80
.

Permitted to upgrade to Business/Premium Economy class for an additional fee.

Carry on baggage includes 1 hand baggage item (not exceed 10kg) and one accessory. The total weight of carry on baggage must not exceed 12kg.
Checked baggage includes 1 piece (23kg)

Go-show not permitted.

Seat selection permitted with fee.

Ticket does not include priority check-in counter.

Ticket does not include service at the Lotus lounge.

Accumulate 25% of bonus miles and qualifying miles.

ECONOMY SUPER LITE

(G/P class)

Cancellation permitted with a fee of:
USD 80

Changes permitted with a fee of:
USD 80

Permitted to upgrade to Business/Premium Economy class for an additional fee.

Carry on baggage includes 1 hand baggage item (not exceed 10kg) and one accessory. The total weight of carry on baggage must not exceed 12kg.

Checked baggage includes 1 piece (23kg)

Exception: Route between Vietnam and Thailand/Malaysia/Singapore/Indonesia: No checked baggage.

Go-show not permitted.

Seat selection permitted with fee.

Ticket does not include priority check-in counter.

Ticket does not include service at the Lotus lounge.

Accumulate 10% of bonus miles.

GENERAL FARES RULE:

1. Combination: permitted. Most restricted condition applied.

2. Change - Cancellation:

Change: Permitted to equal or higher fare only.
Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
Passenger have to pay fare difference and change fee (if any).

3. Change fee:

Multiple change fee: Highest change fee of all change fare component applied.
Change fee is not permitted to refund.

4. Goshow:

Please CLICK HERE for more detail about Goshow and the booking class base amount difference

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

*: Passengers can purchase upgrade, checked baggage, advance seat selection at Manage Booking at our website.

**: Passengers can purchase Lotus Lounge service here.

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Fare condition from Vietnam To Southeast Asia – Economy Class