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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Thailand and payment will be charged in Thai Baht (THB). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Second update: Vietnam Airlines would like to inform the passengers entering into Janpan to comply with the following requirements: From 0:00 on January 14, 2021, those with a valid Visa are still permite to entry into Japan until 0.00:00 on January 21, 2021, but must comply with the regulations of the Japanes Government as below: - For those who have negative covid-19 result at the airport, they will be on home quarantine for 14 days and in compliance with Japanese government regulations, cases of non-compliance will be subject to probation under quarantine law. and will have your status canceled, deported to your home country. - Those who have positive result (+) at airport, they will be isolated at the accommodation establishment as designated by the COVID-19 Prevention Committee of Japan. This rule does not apply to passengers who are Japanese nationals and Diplomatic visitors.
How to Use the Questionnaire Web.
Health card form.
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With regards to the coronavirus countermeasures by the Government of Japan, the Japanese government has expanded its state of emergency and tightens its immigration and quarantine regulations as follows:
- The operation of “Business Track” and “Residence Track” with all the countries/regions covered under the framework (including Vietnam) will be suspended.
- The new entry of foreign nationals into Japan under these two tracks will not be permitted and the relaxation of restrictions on movement during the period of 14-day quarantine through “Business Track” will no longer be permitted for Japanese nationals and foreign nationals with the status of residence until the state of emergency declaration is lifted.
- Applied on/after 0:00 am (JST) on January 14, 2021.
- But holders of valid visas already issued under “Business Track” or “Residence Track” are in principle permitted to enter Japan until 0:00 am (JST) on January 21, 2021.
- Among foreign nationals who newly enter Japan with valid visas already issued under “Business Track” and “Residence Track”, have to submit the certificate of pre-entry COVID-19 testing result within 72 hours prior to departure.