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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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IMPORTANT INFORMATION: Your country/region is Singapore and payment will be charged in Singapore Dollars (SGD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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• Finnair (AY)
• Garuda Indonesia (GA)
• Qantas Airways (QF)
• Qatar Airways (QR)
• Air New Zealand (NZ)
Transfers to and from flights operated by other airlines that have not been approved by Civil Aviation Authority of Singapore (CAAS) are currently not allowed.
Passengers originating from the following regions and countries are permitted to transit in Singapore:
Americas:
• United States of America.
Europe:
• Schengen Area, United Kingdom, Russian Federation.
Southeast Asia:
• Cambodia, Laos, Myanmar, Thailand, Indonesia, Malaysia.
Southwest Pacific:
• Australia
Northeast Asia:
• Japan, South Korea, Mainland China, Hong Kong, Taiwan, Vietnam
It is recommended to book the entire journey in one booking. Separate tickets can also be accepted if passenger holds a confirmed booking with the approved carriers as listed above. Transfers customers are reminded to undergo a Covid-19 PCR test or professionally administered Antigen Rapid Test (ART) within 2 days prior to departure bound for Singapore. The certificate must be presented for either test. For more information, please contact your local Ticketing Office: https://www.vietnamairlines.com/vn/en/support/vietnam-branches