Helpdesk Center

If you do not receive an itinerary confirmation email and ticket from Vietnam Airlines within one hour of making the payment, you can do the following:

1. For tickets purchased via the Vietnam Airlines website or app, please contact:

• The Contact Center: 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam);
• Or send an email to onlinesupport@vietnamairlines.com.

2. If you purchased tickets somewhere else, please contact the vendor for assistance.

Passengers can select an alternative payment method or contact:

1. Contact Center: 19001100 (for calls within Vietnam) and (+84-24) 38320320 (for calls from outside Vietnam);

2. Or send an email to onlinesupport@vietnamairlines.com.

The post-payment method allows passengers to book seats and pay for fares and ancillary services (except TripCARE Travel Insurance) later without incurring a secure-my-fare fee.

You can perform in the following ways:

1. All ticket outlets: Go to "Manage Booking" on the Vietnam Airlines website/mobile app;

2. Ticket outlets in Vietnam: Internet Banking app, payment via ATM, cash payment at bank counters and convenience stores, and international card installment via the Ngan Luong payment gateway.

For post-payment payments, the airfare payment deadline is as follows:

1. Booking should be made at least 25 hours before departure:

• With regards to flights operated by Vietnam Airlines: Payment should be made within 12 hours of booking and at least 24 hours before departure.
• With regards to flights operated by Vietnam Air Service (VASCO): Payment should be made within 1 hour of booking.

2. Booking should be made 25 hours before departure: Payment should be made within 1 hour of booking.

Please send your itinerary/ticket and travel document information to the online ticket help desk email at onlinesupport@vietnamairlines.com for assistance.