Helpdesk Center

After upgrading your flight ticket, you are entitled to the following services as standard in the new class of service:

• Check-in priority;
• Baggage tag standard and baggage loading priority;
• Meal service;
• Priority lane at the airport.

Other services apply according to the original service class standards, such as free baggage, bonus miles, qualifying miles, and qualifying flights.

Learn more about the Upgrade service.

You can perform in the following ways:

• During the process of Booking on the Vietnam Airlines website/app;
• If you already have tickets, you can access the "Manage Booking" section on the Vietnam Airlines website to select seats and make the payment; 
• Or contact Vietnam Airlines sales offices or agents. 

Yes. If traveling with children under 2 years old, passengers can only choose seats with child oxygen masks.

1. During the process of Booking on Vietnam Airlines website/app;

2. After purchasing tickets, go to "Manage Booking" on the Vietnam Airlines website/app; 

3. Please contact Vietnam Airlines Contact Center at 19001100 (for calls within Vietnam) or (+84-24)38320320 (for calls from outside Vietnam) or Vietnam Airlines sales offices or agents.

Learn more about the Sky Sofa service. 

Yes. Sky Sofa service is changeable. You can perform in the following ways:

1. Send an email to the Contact Center at onlinesupport@vietnamairlines.com.

2. Contact a sales office or agent for assistance.

You can perform in the following ways:

1. During the process of Booking on Vietnam Airlines website/app;

2. If you already have tickets, you can access the "Manage Booking" section on the Vietnam Airlines website;

3. Or contact Vietnam Airlines sales offices or agents.

You can order milk tea at least 12 hours before your flight.

You can perform in the following ways:

1. During the process of Booking on Vietnam Airlines website/app;

2. After purchasing, go to "Manage Booking" on the Vietnam Airlines website/app;

3. Please contact Vietnam Airlines Contact Center at 19001100 (for calls within Vietnam) or (+84-24)38320320 (for calls from outside Vietnam) or Vietnam Airlines sales offices or agents.

Please learn more about TripCARE Insurance.

1. For one-way itineraries, insurance benefits include:

• Personal accident
• Insurance for travel obstacles such as: flight cancellation, delay, loss of baggage or travel documents, delayed baggage, etc.

2. For round-trip itineraries, insurance benefits include:

• Personal accident
• Insurance for travel obstacles such as: flight cancellation, delay, loss of baggage or travel documents, delayed baggage, etc.
• Medical expenses due to accident and illness/sickness, emergency medical transportation

Learn more about TripCARE Travel Insurance.

Passengers should contact Vietnam Airlines sales offices to book the service at least 24 hours before the expected departure time.

You can order special meals in the following ways:

1. During the process of Booking on the Vietnam Airlines website;

2. After purchasing, go to "Manage Booking” on the Vietnam Airlines website, visit "Buy ancillaries” - "Special services", then select a suitable meal;

3. Contact the Contact Center at 19001100 (for calls within Vietnam) or (+84-24) 3832 0320 (for calls from outside Vietnam).

If you exchange your flight, please re-book your meal.

Learn more about the Special Meals services. 

You can perform in the following ways:

1. Contact Vietnam Airlines’ sales offices:

At the sales office, the guardian should provide the following forms at least 24 hours before departure:

• Handling advice for unaccompanied minors 
• Consent form for unaccompanied minors 

2. Contact Vietnam Airlines Contact Center at 19001100 (for calls within Vietnam) or (+84-24)38320320 (for calls from outside Vietnam) at least 24 hours before departure.

3. Register for unaccompanied minor service on the Vietnam Airlines website at least 36 hours before the departure time.

Please refer to Unaccompanied Minor Service Charges.

Vietnam Airlines provides the following services for passengers with disabilities:

1. Services for passengers with hearing impairments: To assist passengers with hearing impairment, partial or complete loss of the ability to perceive sound, and difficulty communicating and receiving information. 

2. Services for passengers with visual impairments: To assist passengers who are visually impaired, have partial or complete vision loss, and require special assistance. 

3. Service for passengers using wheelchairs: To assist passengers with mobility difficulties. 

4. Accompanying cabin crew services: Vietnam Airlines will arrange for accompanying cabin crew to assist passengers on the flight.

1. Passengers carrying personal medical equipment including syringes, nebulizers, ventilators, oxygen concentrators, breathing air purifiers, blood pressure monitors, suction machines, positive air pressure pumps, and wheelchairs need to comply with the regulations for handheld electronic devices and wheelchairs & mobility aids.

2. Passengers use in-flight services provided by Vietnam Airlines including:

• Oxygen service;
• Stretcher service.

Please refer to other circumstances requiring medical clearance.

You can perform in the following ways:

1. Book at Vietnam Airlines’ sales offices or contact the Contact Center at 1900 1100 (for calls within Vietnam) or (+84 24) 3832 0320 (for calls from outside Vietnam) at least 24 hours before departure time.

2. Register using the Pregnant Passenger Service Booking Form below at least 36 hours before the departure time.