Helpdesk Center

1. Vietnam domestic itineraries::

A child companion does not need to be a parent/guardian, nor does a letter of authorization from the parent/guardian.

2. International routes: : 

The guardian should provide Vietnam Airlines' sales office at least 24 hours before departure the following documents:

• Handling advice for unaccompanied minors
• Consent form for unaccompanied minors

Find out more about the unaccompanied minor service.

You can enter your booking number (PNR)/ticket number/FFP card number into the Check-in feature on Vietnam Airlines' website/app. For more details, please see Online Check-in Instructions.

Sorry, we cannot complete the online check-in for your flight. Please check your Internet connection and try again in a few minutes. If the problem persists, passengers can consider other following check-in options:

• Check in at a check-in counter
• Check in at a check-in Kiosk (at the airport)

You can cancel check-in at "Manage Booking” - "Post-sale help” - "Cancel check-in" on the Vietnam Airlines website.

You can perform the following steps:

1. Select the desired language;

2. Enter the reservation code, e-ticket number, or frequent flyer number (if the passenger has provided the membership card number when booking);

3. Select a passenger to be checked in;

4. Choose a seat on the flight;

5. Purchase excess baggage if the number of checked baggage pieces exceeds the free standards. Additional baggage can be purchased at kiosks at the following airports: Tan Son Nhat, Noi Bai, Da Nang, Cam Ranh, Can Tho, Narita, Haneda, Kansai, Nagoya, and Fukuoka.

6. Print your boarding passes and baggage tags.

Check-in time varies from domestic to international flights operated by Vietnam Airlines.

Learn more about Airport Check-in.

Passengers should be aware of the following requirements:

• Arrive at the airport at least two hours before the scheduled departure time;
• Sign the “Waiver of Responsibility” form at the airport or download the Waiver of Responsibility form, fill it out, and bring it with you to check in.

To maintain safety, Vietnam Airlines has the right to require a Certificate of Adaptation from passengers or refuse to carry pets if the weather is excessively hot or cold.

Learn more about Pet Transportation.

You should be aware of the following:

• The guardian and minor must be at the airport at least two hours before the scheduled departure time;
• Carry the child's travel documents, proof of relationship with the child, and a baggage information form for unaccompanied minors;

After completing all flight procedures for the minor, the guardian can leave the airport when the plane takes off.