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Miles handy - Gifts Easy!

Lotusmiles members can freely shop at LotusMall using miles.

With just a touch, tech-savvy fans can immediately get hold of high-end iPhone 12 or Apple watch. Using just 3,000 miles or more, the members can buy cute travel accessories or health care things...New products will further be added to give members more choices.

Let's experience of shopping with LotusMall!

Six steps to shop at LotusMall

1. Access your Lotusmiles account at www.vietnamairlines.com or Mobile App Vietnam Airlines

2. Go to the Redeem Miles section select LotusMall

3. Select Get Reward to access to LotusMall

4. Select “ ≡ ” in the left corner of the screen, select the gifts

5. Fill in the form “Shipping information” for gift delivery

6. Fill the OTP sent to your phone registered with Lotusmiles to fulfill the reward redemption.

Note: Apply only to the members who have Vietnam-registered phone number and address to receive the gift, and conduct the redemption transaction in Vietnam.

Telecommunication Award

Lotusmiles members can redeem miles for the Telecommunication Bill deduction with MobiFone.

Bill Deduction Award Table:

Bonus miles required MobiFone bill deductions
5,000 VND 200,000
10,000 VND 500,000
15,000 VND 1,000,000

  • Only members who register as an associate member between Lotusmiles program and Mobifone's loyalty program are eligible for redemption.
  • MobiFone bill deduction awards are applied to postpaid and prepaid subscriber’s accounts of members only.
  • An award request for a MobiFone bill deduction cannot be cancelled and will be deducted from next month’s MobiFone bill after your award is approved

Three easy steps to redeem for MobiFone

1. Access your Lotusmiles account at www.vietnamairlines.com or mobile app Vietnam Airlines

2. Go to the Redeem Miles section, select MobiFone Award

3. Select the package and redeem

Hatoyama Restaurant

Million Milers, Platinum, Gold and Titanium members can pay bills using bonus miles when using services at “Hatoyama” Japanese restaurant system at the following rates:

18,000 VND 1,000,000
36,000 VND 2,000,000
54,000 VND 3,000,000

– You can pay with more than one mileage package for all or part of the bill.

– Please present Lotusmiles membership card or card image on Vietnam Airlines app and identification document (ID card or passport).

Offers applied at Hatoyama Japanese restaurants:

  • No. 2 Van Phuc, Ba Dinh, Hanoi. Hotline: 0918 96 22 88
  • Shop House 30 Nguyen Chanh, Trung Hoa, Cau Giay, Hanoi (opposite the State Audit). Hotline: 0918 96 22 88
  • 13 Ly Thuong Kiet, Hoan Kiem, Hanoi. Hotline: 0961 59 22 88
  • No. 36 Dien Bien Phu, Ba Dinh, Hanoi. Hotline: 096 459 22 88


Members can now link their Lotusmiles account with TCBS securities account to exchange for iXu, then exchange iXu for cash or VinID points for shopping.

Conversion Rate:
  • 20 Lotusmiles miles = 1 iXu
Instructions to redeem bonus miles to iXu
  • Log in to your Lotusmiles account here
  • Go to the section Redeem miles/Redeem for iXu
+ Register for a TCBS account (if you don't have one)
+ Link TCBS account
  • After the link is successful, go to the section Redeem iXu and enter the amount of miles you want to redeem.
  • Only change Lotusmiles miles to iXu on Vietnam Airlines website.
  • Offer applies to individual customers in Vietnam.

VinID Award

Starting July 2021, Vietnam Airlines and VinID have started a program that allows the conversion of Lotusmiles miles to VinID points, at the following conversion rate:

  •       20 Lotusmiles miles = 100 VinID points

The minimum redemption is 5,000 miles/time and the maximum is 100,000 miles per year.

Instructions on converting from Lotusmiles miles to VinID points:

- Access Lotusmiles account on www.vietnamairlines.com
- Go to the Rewards section and select VinID


- The transaction of exchanging Lotusmiles miles to VinID points can be done online.
- Members can only convert Lotusmiles miles to VinID points at their own account. 

The transaction of mile-to-point conversion is applicable only to the members holding a physical VinID card.