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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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For all reservation & ticketing matters, our new Ticketing counters is relocated at: Reservations & Ticketing Service Desk Changi Airport Terminal 3 Departure Hall, Row 9 (Service Desk) 65 Airport Boulevard, Singapore 819663 Telephone: (+65) 6339 3552 / (+65) 9635 5807 E-mail: Reservation.SG@vietnamairlines.com / Lotusmiles.SG@vietnamairlines.com
IMPORTANT: Kindly be advised that our office & service desks will not be open until further notice. As a preventative measure against the COVID-19 pandemic, our services will temporarily only be provided via e-mail, telephone, and our official website. We look forward to your continued support and will continually strive to provide our highest service standards to all our customers and passengers.