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Dịch vụ đón tiễn nhanh tại sân bay, hỗ trợ các thủ tục liên quan đến hành khách, hành lý trước khi bay/sau khi đáp chuyến bay, giúp rút ngắn tối đa thời gian chờ đợi/làm thủ tục tại sân bay.
TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.
TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.
By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.
Reservation Code :
Email Address :
FLY PRO Insurance cover up to 1.500.000 VND for Travel Inconvenience related to flight schedule change. Enjoy your flight with FLY PRO!
Buy Insurance
Experience Vietnam Airlines’ attractive travel packages with round-trip air tickets and luxury offers from famous hotel brands such as Vin Group, Intercontinental, Accor Hotels, The Ascott Limited...
BUY VOUCHER
Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.
BOOK
VNA Mall is an omni-channel retailer of Vietnam Airlines, committed to providing unique products from reputable suppliers including agricultural products, food, beverages, gifts, co-branded items of Vietnam Airlines ... for customers from anywhere, at any time.
DISCOVER
VNAMAZING is an e-commerce platform of Vietnam Airlines, committed to providing a variety of Online travel services including domestic and international tours, package vouchers for airline tickets and hotels from reputable partners... for customers at attractive prices.
Using Gift-Card to buy tickets and other services (Upgrade, Lounge...).
You can enjoy all the comfort and benefits of the relaxing Lotus Lounges where you can find the wide selection on the buffet, or simply take in the fantastic view with the 4 star quality service.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
To be well – prepared for your journey, our advices will bring you a convenient and safe flights with Vietnam Airlines.
It is compulsory to wear a mask at the airport and on board the aircraft. This is the measure imposed by the government.
Safe disposal of used face mask Face masks should be replaced after being worn for 4 hours, or when becoming wet or soiled. The proper use and removal of masks and the proper way to dispose of used masks should be applied.
Respiratory etiquette Covering the mouth and nose with a paper towel cover or a flexed elbow when sneezing or coughing.
Limit direct contact Limit direct contact of any surfaces at the airport and in the aircraft. Limit gathering crowdedly at the airport. Keep your distance from staff and other passengers.
In order to reduce the number of people in the terminal, the access to the airport terminals should be limited to passengers, crew members and staff only.
Accompanying persons should only be provided access in special circumstances e.g. the escort of persons with reduced mobility.
Vietnam domestic routes To travel within Vietnam during this period, you must consult information on our Covid-19 page for domestic routes and Vietnam entry regulations.
Other countries For international travel, we recommend that you should check the entry and stay conditions on the IATA's official Travel Document website before your trip. You can also consult the embassy websites of your departure, transit or destination countries.
Covid-19 Testing Information
To find latest travel requirements and testing center located near you or your destination, please click here.
Passengers are required to prepare all necessary travel documents and ticket for a convenient journey.
We recommend that you carry several masks with you for the duration of your trip, prepare disposable single-use tissues and a bottle of hand sanitizer (<100ml).
Passengers will be served anti-bacterial hand wipes on all flights.
In order to get your journey off to an easy start, passengers are encouraged to complete the check - in process early. Vietnam Airlines offers check-in options that help reducing contact with the airport staff and facilities as much as possible.
Check in for your flight on your mobile, tablet or computer using the Vietnam Airlines app or website.
You may check-in at the kiosks locating at the airport terminals from 24 hours up to 60 minutes (international flights), 45 minutes (domestic flights) before your flight departs.
Just with a simple phone call to 1900 6265 from 12 to 2 hours before departure time, you will be assisted to complete the check-in process for your flights in a quick and professional way, allowing you to select the seat you want in advance.
Passengers can check-in, arrange baggage drop, select seats, receive their boarding passes and baggage tags in advance at our Intown - office and freely enjoy their time before boarding at the airport.
If you wish to check-in at the airport, our staff will welcome you at Vietnam Airlines check - in counters.
You should proceed to our ""No baggage"" counter for fast check - in if you travel without checked baggage.
At Noi Bai, Da Nang and Tan Son Nhat airport, our check - in staff will assist you with MPOS for reducing queuing time.
Passengers travelling on domestic flights will be offered digital entertainment via VNA - FPT Play app, where you can enjoy your favorite programs from 24 hours before scheduled departure time to 6 hours after scheduled arrival time.
Vietnam Airlines will take all the necessary measures to ensure the safety of our customers and staff and maintain safe operations. We kindly request your understanding and would like to share travel tips as below.
Vietnam Airlines staffs will visually check your health before flight. If you show symptoms of COVID - 19 such as fever, persistent cough, vomiting, difficulty in breathing or other flu - like symptoms, you may be denied boarding.
Airport facilities:
We implement cleaning and sanitizing measures to ensure that all passengers travel in optimal health and safety conditions. All substances used are approved by the Ministry of Health.
- Regular disinfection of all our counters and self-service kiosks. - All facilities, and particularly the frequently touched surfaces like handrails, used in the boarding process are frequently cleaned and disinfected. - For flights with high risk level, disinfectant carpets are placed at pre – boarding area for the health and safety.
Aircraft: All aircraft are thoroughly cleaned with disinfecting substances before departure. Cleaning and disinfection are taken into an account the whole interior, especially at frequently touch surfaces such as overhead bins, cabinets/lockers, seats (tray tables, armrests, passenger control units, and decorative panels), lavatory, etc. Eurocare - cleaning and disinfecting substances are approved for use on aircraft by WHO and aircraft manufacturer. The application of this disinfectant will not have damaging effects regarding the human health.
After flights with high risk level, the whole fleet are sprayed with disinfectants which are left to sit overnight, after aircraft arriving from high risk areas or after a daily operation of low risk periods.
Vietnam Airlines provide necessary PPE to all our staff members adapting the priority risk levels and ensure that they are trained in its appropriate use.
On flights with high risk level, Vietnam Airlines provide PPE to all crew members and passengers.
Passengers are required to wear a mask within the airport and inside the aircraft.
Before boarding, passengers are reminded by staff to ensure the appropriate usage of face mask.
The use of face mask:
Physical distance between individuals should be maintained as much as possible at the airport.
Passengers remember to wash their hands with water and soap or alcohol based hand sanitizing solution wherever feasible, especially before/after check – in, security check and boarding the aircraft.
You must also present all the required travel documents at check in, security and boarding.
Please have your documents, boarding pass ready in hands at checked points for minimizing time at the queue.
Please ensure your carry-on baggage comply with the regulations to facilitate a smooth boarding process, thereby reducing queuing time and limiting contact.
During boarding, we check your carry-on baggage against the permitted dimensions, quantity and weight.
For the well-being of all our customers and employees from the departure, Lotus Lounge ensures the safety and maintain the quality of lounge service.
We maintain the highest requirements of cleaning across the lounge on all frequently touched surfaces such as food and beverage areas, resting areas, working areas, toilet and bathroom.
Our lounges are completely disinfected on a regular basis using approved disinfecting substances.
Lounge staff are equipped with protective gear appropriate to each level of risk at all times during their duty, especially when serving food and beverage. Staff is properly trained how to use utensils and equipment when cleaning all high-touch surfaces.
Food is well cooked and preserved in sealed containers.
Food and beverage are subjected to change based on the risk level in specific periods.
All meal service utensils and cutlery are washed with detergents, rinsed with demineralized fresh water and sanitized at temperature that kill pathogenic bacteria.
Passengers are required to wear a mask at all times when using the Lotus Lounge.
Physical distance between individuals should be maintained as much as possible in the lounge.
All our lounges have sanitizers readily available at the reception desk or in the bathroom, toilet for your use.
Vietnam Airlines will continue to adopt precautionary measures to maintain a safe, secure environment for our customers, cabin crew and other employees. On – board services are adjusted to the appropriate necessary to ensure comfort and wellbeing standards for passengers and limit the contact between crew members and passengers. We kindly request your understanding of changes to our in-flight services.
We follow the aircraft cleaning procedures and use disinfectants approved by the Department of Health and the aircraft manufacturer. We follow strict hygiene procedures to ensure your safety. Before each and every departure, our aircrafts are thoroughly cleaned: - Vacuuming of carpets and all seats. - Cleaning of all hard surfaces (e.g. tray tables, armrests, IFE screens, IFE screen controls, lavatories and other areas with which passengers' hands come into contact)
To ensure the safety of passengers and our staff, we implement effective aircraft cleaning with products approved for use on aircraft by WHO and aircraft manufacturer. The application of this disinfectant will not have damaging effects regarding the human health
The entire passenger cabin, cockpit, galley and lavatory are rigorously cleaned, specially frequently touch surfaces such as overhead bins, cabinets/lockers, seats (tray tables, armrests, passenger control units, and decorative panels), lavatory, etc.
After flights with high risk level, our staff are equipped with cleaning utensils, substances. Efficient disinfection procedure is dispatched. The whole fleet are cleaned with disinfectants which are left to sit overnight.
Headsets will be provided to all customers on flights between Hanoi and Hochiminh City operated by wide - bodied aircraft that are equipped with in-flight entertainment. Headsets are carefully refurbished and sanitized before flight.
On A321 Neo aircraft, passengers are able to enjoy inflight entertainment – wireless streaming via personal mobile devices.
Passengers travelling on domestic flights will be offered digital entertainment via VNA - FPT Play app, during 24 hours before departing through 6 hours after landing.
We are serving anti-bacterial hand wipes on all of our flights.
Anti - bacterial hand wipes with 65% of Isopropyl alcohol which is endorsed by WHO, Ministry of Health and Aircraft Manufacturer.
Anti-bacterial soap is always available in the lavatory.
Lavatories are cleaned before and during the flight with additional wipe down procedures by our cabin crew.
Vietnam Airlines provide necessary PPE to all our staff members in accordance with the risk levels and ensure that they are trained in its appropriate use.
On flights with high risk level, Vietnam Airlines provide PPE to all crew and passengers.
Our aircraft are equipped with an air filtration system consisting of High Efficiency Particulate Air (HEPA) filters identical to those used in medical operating rooms. Cabin air is thus completely refreshed every 3 minutes.
These HEPA filters remove more than 99.999% of viral and bacterial contaminants, including those as small as 0.01 micrometer, ensuring the air quality in our cabins fully complies with health standards. Viruses, including coronavirus, whose size ranges from 0.08 to 0.16 micrometers, are systematically removed from the air in this way.
Before landing, specific announcements are made on board to inform about destination regulations.
Passengers are required to keep physical distancing and have the right seat as allocated.
Passengers must not queue in the aisle or the galleys for use of the lavatories. The "available" sign can be easily seen from outside.
Passenger are required to wear a mask during the entire flight and until they exit the destination airport.
To ensure the totally convenient itinerary from departure to the arrival, we implement effective measures as below.
All checked baggage are completely disinfected on high risk level arrival flights.
It is compulsory to wear a mask during aircraft disembarkation and at the destination airport.
Physical distance between individuals should be maintained as much as possible during disembarkation and baggage claim.
Sanitizers are readily available at the destination terminals for usage after picking your baggage from the belt.
SkyCare&Protect - a new pledge that all SkyTeam members including Vietnam Airlines implement a series of personal safety standards to protect passengers and employees.
This is our commitment to look after customers when they travel across SkyTeam’s network.
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