Passengers with disabilities

Passenger With Disabilities

Vietnam Airlines continuously improves our special service quality to bring the best experience to our passengers with disabilities.

Deaf Passenger Service (free of charge)

Blind Passenger Service (free of charge)

Disabled passenger’s wheelchair (free of charge)

Wheelchair Service (free of charge)

Specialized facilities are not available at some specific Vietnam domestic airports. See more details here.

Service dog accompanying disabled passengers (free of charge)

Accompanying cabin crew service – fee applied; (except on flights to/from the US)

Important Note

Vietnam Airlines accepts carriage for the passenger with disabilities if he/she is otherwise healthy and does not require medical clearance. Please click here for more details on Passengers requiring medical clearance.

The escort accompanying a passenger with physical challenges must be 18 years of age or older, able- bodied, not accompanied by an infant/a child and not requiring any special services (with exception for special meals). Passengers with physical challenges are highly recommended to travel with an escort. Passengers should let us know in case of traveling alone or traveling with your companion at the time of reservation.

On flights to/from the US, passengers click here for more details.


1. Traveling with a service dog

If passengers are traveling with a service dog, emotional support dog or psychiatric service dog, animal as checked baggage procedure must be completed, except on flights to/from the US when the dog is transported in the cabin.

2. Traveling with supportive devices

Walking aids such as canes and crutches can be carried on-board. These need to be small enough to fit in the priority stowage area (on flights to/from the US) or be stowed under your seat or in the overhead compartment, and must not to protrude into any other seating, floor space, or the main aisle.

3. Traveling with your wheelchair

The wheelchair that you are using is accepted without fee. Please provide us with the following information upon reservation.

  • Manual type Wheelchair:
    1. Collapsible or not;
    2. Size (height, width and depth);
    3. Weight;
    4. Gas spring type or not (for international flight).
  • Battery-operated electric type:
    1. Types of battery;
    2. Collapsible or not;
    3. Size (height, width and depth);
    4. Weight;
    5. Gas spring type or not (for international flight).

Special service requests can be made as follows:

  • At least 24 hours prior to departure time if passengers order service at Vietnam Airlines' ticketing offices/agents or contact Call Center at 19001100.
  • At least 36 hours prior to departure time if passengers order service by filling in the following online form:

wheelchair assistance

ANIMAL ACCOMPANYING the DISABILITIES

Blind Passenger Service

DEAF PASSENGER SERVICE

DPNA Passenger services

For flights to/from the US: check out reservation timing here.

For flights to/from other destinations: check out reservation timing here.

See more details on services for passengers with disabilities here.

Check-in

Passengers are advised to come to the airport early with sufficient time to check-in with priority boarding service and have your wheelchairs and/or supportive devices well-packaged and checked. Vietnam Airlines recommends that passengers arrive at least one hour prior to the check-in timing. 

Priority boarding service

Vietnam Airlines offers priority boarding for passengers with physical challenges. Please contact our staff near the gate for this service.

In the Cabin

Passengers are requested to sit upright in a straight-back seat with the seat-belt fastened. Flight attendants will assist you between your seat to and from the aircraft lavatory. Flight attendants on international routes can help you write your embarkation form.

Important information: While our cabin crew shall do everything possible to provide assistance to passengers during the flight, please note, however, that we are unable to provide passengers with any assistance for personal care needs such as feeding, elimination functions including assistance in side the lavatory, or other personal care needs. Additionally, cabin crew are trained only in first aid and are not permitted to administer any injection or medication.

Special meals

If you have a meal preference, please request the special meals when making the reservation.

Vietnam Airlines offers a wheelchair at the arrival airport. Our airport staff or your escort will help to physically carry you down the stairs upon, boarding and deplaning the aircraft.