Hanoi, 15 March 2020 – In furtherance of the previous  release on the suspension of flights from Europe to Vietnam, in an effort to curb the spread of the COVID-19 pandemic, Vietnam Airlines would like to make the following announcements:

To uphold its national responsibilities and continue to grant passengers access to Vietnam, after careful discussion with local authorities, starting from March 15th, 2020, Vietnam Airlines will carry passengers meeting all immigration and health requirements back to Vietnam on flights departing from London (the UK), Paris (France), and Frankfurt (Germany).

Please note that an interview and body temperature measurement before embarkation are compulsory for all passengers to ensure that they meet all health requirements to fly back to and enter Vietnam. Passengers are also required to wear face masks and gloves throughout the flights. In addition, they are duly subjected to ongoing in-flight health monitoring and post-flight quarantine.

All the flight crew members will be equipped with specialized medical protective clothing. For passenger and crew safety, only drinks and dry snacks are served. These flights will land at predetermined airports in Vietnam after Vietnam Airlines has come to an official decision with the competent authorities.

For more information, please regularly visit Vietnam Airlines’ website at www.vietnamairlines.com; official Facebook page at  www.facebook.com/VietnamAirlines; or contact Vietnam Airlines’ ticket offices or Customer Service hotline at 1900 1100 (from Vietnam) or +84 2438 320 320 (from overseas).

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Additional information:

Vietnam Airlines’ branch in Frankfurt (Germany)

Address: Rossmarkt 5, 60311 Frankfurt am Main

Phone number: 0049 69 297 256 0

Email: reservation.de@vietnamairlines.com

Vietnam Airlines’ branch in Paris (France)

Address: 2nd floor, 51-53, avenue des Champs-Elysées, 75008 Paris, France

Working time: Monday to Friday from 9:30 am to 5:30 pm

Phone number: +33 (0) 1 44 55 39 90

Fax: +33 (0) 1 44 55 39 99

Email: resa.fr@vietnamairlines.com

Vietnam Airlines’ branch in London (the UK)

Address: 5th Floor University House, 11-13 Lower Grosvenor Place, SW1W 0EX London

Phone number: (44) 2032632062 ext. 212 - (44) 7971 558899 

Fax: (44) 2032632064