 | Service hours: 24/7 |
 | For calls within Vietnam: 1900 1100 |
 | For calls from outside Vietnam: +84 24 38320320 |
 | Support for tickets purchased on the website/app: |
 | General support: telesales@vietnamairlines.com |
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Baggage
Please select the following issues that you need help.
Complaints about damaged and lost baggage
Check in oversized and bulky baggage such as musical instruments, large photo frames, etc.
Free carry-on baggage allowance
Regulations on the weight and size of a piece of checked baggage
Instructions for purchasing additional checked baggage at the airport
Instructions for booking the sports equipment transportation service
Instructions for purchasing additional checked baggage via the website/app
Support for transfer baggage
Other topic support
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The Contact Center in Vietnam
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Frequently Asked Questions
© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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