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> Taxes, Fee, Charges & Surcharges
You can pay by following methods:
IMPORTANT INFORMATION: Your country/region is Spain and payment will be charged in Euro (EUR). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
Adults (from 12 years)
Children (2-12 years)
Infant (under 2 years)
Customize your flight with our wide range of options:
Passenger Name:
Reservation code:
Itinerary:
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Baggage information
Please select the form of payment:
VN Reservation Code (PNR) :
Passenger :
Refund reason :
Route :
Passenger (Select all passengers) :
Refund information
The auto flight cancellation is applied for tickets purchased on Vietnam Airlines' website/app only.
Please read the details of Terms & Conditions
Cancellation Requirement
VN Reservation Code (PNR):
Flight cancellation will be applied for all passengers chosen.
Cancellation Confirmation
Are you sure to cancel your flight(s)?
Notify
You have completed your flight cancellation with the following information
Reservation code :
Dịch vụ đón tiễn nhanh tại sân bay, hỗ trợ các thủ tục liên quan đến hành khách, hành lý trước khi bay/sau khi đáp chuyến bay, giúp rút ngắn tối đa thời gian chờ đợi/làm thủ tục tại sân bay.
TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.
TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.
By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.
Reservation Code :
Email Address :
Bảo hiểm trễ chuyến là sản phẩm hợp tác giữa Vietnam Airlines và PTI, bảo hiểm lên đến 1.500.000 VND cho các trường hợp trễ chuyến, hủy chuyến.
Mua bảo hiểm
Experience Vietnam Airlines’ attractive travel packages with round-trip air tickets and luxury offers from famous hotel brands such as Vin Group, Intercontinental, Accor Hotels, The Ascott Limited...
BUY VOUCHER
Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.
BOOK
VNA Mall is an omni-channel retailer of Vietnam Airlines, committed to providing unique products from reputable suppliers including agricultural products, food, beverages, gifts, co-branded items of Vietnam Airlines ... for customers from anywhere, at any time.
DISCOVER
You can enjoy all the comfort and benefits of the relaxing Lotus Lounges where you can find the wide selection on the buffet, or simply take in the fantastic view with the 4 star quality service.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
【Handling of tickets containing non-refundable conditions】as of 25 December 2020
Thank you for flying with Vietnam Airlines(VNA).
Due to the suspension of flights and restrictions on entry and exit caused by the spread of the new coronavirus infection, Now VNA is ready to refund for Non-refundable tickets purchased and issued by March 31, 2020.
If you request to change the date, VNA will continue to accept changes without change fee, but only for departures until December 31, 2021.
(Fare, tax/fee/charges and surcharge difference (if any) must be collected.)
◎ Eligible：
Tickets issued through VNA website (Location : Japan) and VNA mobile app
(Location : Japan) by March 31, 2020
◎ Refund condition：
Regardless of the fare rules, refunds will be accepted without charge and only if processed by June 30, 2021.
* Unused tickets will be full refunded including fare and tax.
* Partially used tickets will be refunded only if the difference between the purchased fare and
tax is calculated after the used section is increased to the one-way fare.
◎ How to request a refund：
Please refer to the refund page on this page, download the refund application form, fill in the necessary information, and send an email（onlinesupport@vietnamairlines.com） to our online support. Refund Form: https://www.vietnamairlines.com/jp/en/support/faq
Please note that it will take several months for the refund process to be completed.
If you purchased your ticket at a travel agency, please contact the travel agency from which you purchased your ticket.
Thank you for your cooperation.
Vietnam Airlines JSC, Japan Branch office