Redeem miles for telecommunication charge

Mile redemption value

Mile redemption value for Mobifone telecommunication service:

• 5,000 miles = VND 200,000
• 10,000 miles = VND 500,000
• 15,000 miles = VND 1,000,000

Conditions

Conditions for redeeming miles for Mobifone telecommunication charges:

• Applicable to postpaid and prepaid subscriber’s accounts of the members.

Members should have registered Lotusmiles and Mobifone’s Long-term Connection Program before award redemption.
An award request cannot be canceled and will be deducted from following month bills.

Guide to redeem MobiFone charges on the website

Step 1: Go to the website vietnamairlines.com, at the top right corner, select “Log-in”. Then fill in your membership card number and password to log in to your Lotusmiles account.

Step 2: At the “Account Information” screen, select Redeem Miles.

Step 3: At the “Redeem online” screen, select “MobiFone Award”.

Step 4: Check the information at “Award details”, select the beneficiary, select an appropriate package, and proceed with the telecom redemption operations.

Notes: The Mobifone subscriber in the award request must be the same as the name of the award user.

Guide to redeem MobiFone charges on the app

Step 1: Login your Lotusmiles account on Vietnam Airlines app.

Step 2: At the “Awards” section, select “MobiFone Award”, and select “Continue”.

Step 3: Select a Package and redeem miles for a telecom award.

Support contact

For prompt support, please contact one of the following channels:

Lotusmiles member care center

• Service time: 24/7;
• Contact Center: 1900 1800 (calls in Vietnam), (+84-24) 3832 0320 (calls from foreign countries);
• Email: vip.lotusmiles@vietnamairlines.com (Million Milers, Platinum, Gold members); or lotusmiles@vietnamairlines.com (Titanium, Silver, registered members).

Contact Vietnam Airlines’ branch offices