Redeem miles for upgrade

With accumulated miles, Lotusmiles members can upgrade to higher service (Business or Premium Economy Class).

What is upgrade award redemption?

Redeeming miles for service upgrade is a dedicated program for Lotusmiles members. Members can use miles to upgrade to a higher service class (Business or Premium Economy) via two forms of mile-for-upgrade redemption:

  • Redeeming miles for upgrade at Vietnam Airlines' sales offices or branches.
  • Redeeming miles for upgrade using Cash & Miles method at the airport.

Subject of application

  • All Lotusmiles members can redeem miles for upgrade for themselves.
  • Biological parents/adoptive parents/legal guardians (family account owners) will get awards for accounts of under-16-year-old children.
  • Million Milers, Platinum, Gold, and Titanium members can redeem for upgrades for their relatives. 
  • Member accounts will be credited with the mileage according to the original purchase ticket.

Conditions

Redeeming miles for upgrade at Vietnam Airlines' sales offices/branches

Redeeming miles for upgrades at Vietnam Airlines' sales offices/branches applies to flights operated by Vietnam Airlines and codeshare flights numbered from VN2000 to VN2999 (all flights numbered VN). Applicable to tickets issued by Vietnam Airlines (Ticket numbers start with 738....)

Redeeming miles for upgrades using Cash & Miles method at the airport

  • Member can submit a service request between 08 hours and 01 hour before departure.
  • Applicable to flights operated by Vietnam Airlines and Vasco (with flight numbered VN). Applicable to tickets issued by Vietnam Airlines (Ticket numbers start with 738....)
  • Applicable at 3 airports: Noi Bai (Hanoi), Da Nang and Tan Son Nhat (Ho Chi Minh City) on Vietnam domestic flights.
  • Business Class baggage policy and Lotus Lounge access are not applicable for upgraded tickets at the airport.

Use terms of upgraded tickets

An upgraded ticket has the same use terms as the original purchase ticket.

Search for miles required to redeem upgrade

To learn more about the number of miles required, members refer to Upgrade Award Redemption Table or use the following feature.

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Guide for redeeming miles for upgrades

Members can redeem miles for upgrades by sending an email or contacting Vietnam Airlines branches/sales offices for direct assistance.

Guide for redeeming miles for upgrades via email

Đổi dặm nâng hạng vé trực tuyến.

Step 1: Submit

Members can send a Request for upgrade awards (with filled-in information) and a photo of their ID/passport to the email vip.lotusmiles@vietnamairlines.com (for Million Milers, Platinum, Gold members) or lotusmiles@vietnamairlines.com (for Titanium, Silver, registered members) to check the ticket conditions and seat status.

Step 2: Mile deduction and payment

If the upgrade is eligible, Vietnam Airlines will instruct you to pay the taxes and fees incurred.

Step 3: Upgrade confirmation

The upgrade ticket will be sent to the member's email.

Guide for redeeming miles for upgrade using Cash & Miles method at the airport

Đổi dặm nâng hạng tại sân bay.

Step 1: Before checking in for a flight, Lotusmiles members proceed to the Airport Ticket Counter to request an upgrade.

Step 2: Ticket office staff deducts the corresponding miles and collects cash.

Step 3: Members check-in at the Business Class counter, present the Upgrade Invoice and other documents as required. Please bring along the original ID/passport and Lotusmiles card.

Contact Lotusmiles Contact Center

For prompt support, please contact one of the following channels:

Lotusmiles Contact Center
Contact Vietnam Airlines’ branch offices