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Before approaching the check-in counter, passengers are encouraged to prepare their tickets and identity documents. Please refer to Travel Documents section for more details.
Customers should check in at the operator's counter if they purchase tickets under code-share agreement between Vietnam Airlines and another carrier, in which the other carrier operates the flight. Passengers should carefully review the information on their tickets and the operator's website to determine the precise opening and closing time of the check-in counters.
• In case of scheduled change, the check-in counter's opening and closing time will be changed accordingly. • In order to complete the flight processes, passengers are advised to arrive at the airport in time. • After the check-in counter closes, baggages are not accepted and passengers are refused to board.
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