Buy and Transfer Miles

Method 1: Purchase Qualifying Miles/Flights on website and mobile app: Log in your account and proceed to buy Qualifying Miles/Flights 

Method 2: Purchase Qualifying Miles/Flights at Vietnam Branch Offices

- Fill out Purchase Request for Qualifying Miles form or Purchase Request for Qualifying Flights form

- Submit and pay for the qualifying miles or qualifying flights at a Vietnam Airlines branch office.

Lotusmiles members will receive a new card within five days if in Vietnam, and after 20 days if the card has to be shipped abroad.

Conditions:

• Purchased miles or flights can be used to qualify to a higher membership tier, according to Lotusmiles regulations
• Members can buy miles or flights for the current month or previous months. The new membership tier will be valid for 12 months from the month upgraded
• Purchased miles or flights are non-refundable
• Purchased miles can be used for an award redemption following Lotusmiles regulations
• In the case that the qualifying miles or flights are purchased as a gift, the buyer has to commit that he/she had the receivers’ consent
• If the new membership card and qualifying miles or qualifying flights, purchased as a gift, are refused, the receiver should inform the Lotusmiles Center immediately upon the receipt of the membership card and send it back to the Lotusmiles Center within 30 days. After receiving the statement of refusal, the Lotusmiles Center will downgrade the receiver’s membership tier to its initial status and/or close the receiver’s account

We have given our members a special opportunity to transfer miles as a gift to a fellow Lotusmiles member. Both the giver and the receiver must be Lotusmiles members.

Transfer fees:

• VND 235,000 for 1,000 miles and administration fee is VND 235,000 per transaction (within Vietnam)
• USD 10 for 1,000 miles and the administration fee is USD 10 per transaction (outside Vietnam)

Notes: Price is for a 1,000-mile package, including taxes and fees.

Example: An award ticket for the itinerary Hanoi - Hochiminh city - Hanoi requires 24,000 miles. A member has 22,300 miles and needs 1,700 miles more. The member can receive 2,000 miles from another Lotusmiles member. Excess miles (300 miles) will be added to the recipient’s account, but will not calculate as qualifying miles. The recipient has to pay the amount of USD 30, which consists of:

• Transfer fee for 2,000 miles = USD 20
• Administration Fee (1 transaction): USD 10

Method 1: Transfer Bonus Miles on website and mobile app: Log in your account and proceed to transfer bonus miles

Method 2: Transfer Bonus Miles at Vietnam Branch Offices

- Fill in the Transfer Request for Bonus Miles Form.
- Submit and pay to transfer bonus miles at a Vietnam Airlines branch office.

Conditions:

• The Transfer Miles Request must have the signature of both the recipient and member wishing to transfer miles
• The recipient must pay all relevant taxes, fees and present membership card, ID or passport of both recipient and the member when receiving miles
• Miles are only valid for award redemption and not considered qualifying miles
• The transferred miles are non-refundable
• All miles are transferred in units of 1,000 miles
• Price and conditions may be changed without notice

Method 1: Convert award miles for qualifying miles/flights on website and mobile app: Log in your account and proceed to convert miles

Method 2: Convert award miles at Vietnam Branch Offices

- Fill in the Convert miles Form.

- Submit the form and pay the transaction fee at a Vietnam Airlines branch office. Within three days, the qualifying miles/flights will be added to your account.

- The qualifying miles/flights once credited to your account are used to maintain current tier or upgrade to higher tier following Lotusmiles Terms and Conditions and are non-refundable.