LOG-IN
SIGN-UP
Login
AGENCY
Country/Region
Language
Book
MANAGE BOOKING
additional services
Check in
Flight status
IMPORTANT INFORMATION: Your country/region is Denmark and payment will be charged in Danish Krone (DKK). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
Adults
Children
Infant
> Baggage Fee
> Optional & Special Service Charges
> Taxes, Fee, Charges & Surcharges
You can pay by following methods:
Adults (from 12 years)
Children (2-12 years)
Infant (under 2 years)
Customize your flight with our wide range of options:
Passenger Name:
Itinerary:
Reservation code:
Email address:
Your email address is blank. Please update:
Please select the form of payment:
VN Reservation Code (PNR) :
Passenger :
Refund reason :
Refund information
The auto flight cancellation is applied for tickets purchased on Vietnam Airlines' website/app only.
Please read the details of Terms & Conditions
Cancellation Requirement
VN Reservation Code (PNR):
Flight cancellation will be applied for all passengers chosen.
Cancellation Confirmation
Are you sure to cancel your flight(s)?
Notify
You have completed your flight cancellation with the following information
Reservation code :
Dịch vụ đón tiễn nhanh tại sân bay, hỗ trợ các thủ tục liên quan đến hành khách, hành lý trước khi bay/sau khi đáp chuyến bay, giúp rút ngắn tối đa thời gian chờ đợi/làm thủ tục tại sân bay.
TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.
TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.
By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.
Reservation Code:
Email Address:
Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.
BOOK
You can enjoy all the comfort and benefits of the relaxing Lotus Lounges where you can find the wide selection on the buffet, or simply take in the fantastic view with the 4 star quality service.
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
If members do not have enough qualifying miles or flights to maintain or to upgrade their membership, they have the option of buying qualifying miles or flights to maintain or to upgrade their membership.
Pricing:
Method 1: Purchase Qualifying Miles/Flights on website and mobile app: Log in your account and proceed to buy Qualifying Miles/Flights
Method 2: Purchase Qualifying Miles/Flights at Vietnam Branch Offices
- Fill out Purchase Request for Qualifying Miles form or Purchase Request for Qualifying Flights form
- Submit and pay for the qualifying miles or qualifying flights at a Vietnam Airlines branch office.
Lotusmiles members will receive a new card within five days if in Vietnam, and after 20 days if the card has to be shipped abroad.
Conditions:
If you need 3,000 miles to collect the award of your choice but only have 2,300 miles you can buy a package of 1,000 miles. The extra 300 miles will be added to your account for you to use in the future.
Price:
Notes: Price is for 1000-mile package, including tax and fees.
Method 1: Purchase Bonus Miles on website and mobile app: Log in your account and proceed to buy bonus miles
Method 2: Purchase Bonus Miles at Vietnam Branch Offices
- Fill in the Purchase Request for Bonus Miles Form.
- Submit the form and pay for the bonus miles at a Vietnam Airlines branch office. Within three days, the bonus miles will be added to your account.
We have given our members a special opportunity to transfer miles as a gift to a fellow Lotusmiles member. Both the giver and the receiver must be Lotusmiles members.
Transfer fees:
Notes: Price is for a 1,000-mile package, including taxes and fees.
Example: An award ticket for the itinerary Hanoi - Hochiminh city - Hanoi requires 22,000 miles. A member has 20,300 miles and needs 1,700 miles more. The member can receive 2,000 miles from another Lotusmiles member. Excess miles (300 miles) will be added to the recipient’s account, but will not calculate as qualifying miles. The recipient has to pay the amount of USD 20 transfer fee.
Method 1: Transfer Bonus Miles on website and mobile app: Log in your account and proceed to transfer bonus miles
Method 2: Transfer Bonus Miles at Vietnam Branch Offices
- Fill in the Transfer Request for Bonus Miles Form. - Submit and pay to transfer bonus miles at a Vietnam Airlines branch office.
Lotusmiles members are entitled to convert accumulated award miles into qualifying miles/sectors in order to upgrade the membership tier. The fees for conversion are as follows:
- 15,000 award miles = 1,000 qualifying miles or 1 qualifying sector;
- Conversion fee is VND 235,000/transaction.
- Conversion fee is USD 10/transaction.
The conversion is based on package, with each package containing 1,000 qualifying miles or 1 qualifying sector.
The maximum amount of qualifying miles/sectors for conversion is 20,000 qualifying miles or 20 qualifying sectors per calendar year (January 1 to December 31).
Note: The conversion can only be done in one account, but not from one account to another.
Method 1: Convert award miles for qualifying miles/flights on website and mobile app: Log in your account and proceed to convert miles
Method 2: Convert award miles at Vietnam Branch Offices
- Fill in the Convert miles Form.
- Submit the form and pay the transaction fee at a Vietnam Airlines branch office. Within three days, the qualifying miles/flights will be added to your account.
- The qualifying miles/flights once credited to your account are used to maintain current tier or upgrade to higher tier following Lotusmiles Terms and Conditions and are non-refundable.
This website is using cookies. For the best possible web experience, please provide your authorisation to use our cookies and to permanently remove this message
Click here to find out more about the cookies we use and how to manage them