1. During the process of Booking on Vietnam Airlines website/app;
2. After purchasing tickets, go to "Manage Booking" on the Vietnam Airlines website/app;
3. Please contact Vietnam Airlines Contact Center at 19001100 (for calls within Vietnam) or (+84-24)38320320 (for calls from outside Vietnam) or Vietnam Airlines sales offices or agents.
Learn more about the Sky Sofa service.
Yes. Sky Sofa service is changeable. You can perform in the following ways:
1. Send an email to the Contact Center at onlinesupport@vietnamairlines.com.
2. Contact a sales office or agent for assistance.
No. The purchased Sky Sofa service is valid only for the selected flight. As a result, you will not get a refund for the service.
Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.
Our Contact Center Hotline handles multiple calls simultaneously; therefore, your request may not be processed promptly. For faster assistance, please contact our Contact Center via the email address below:
Note: 
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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