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Prepaid Baggage
Flexible baggage, complete journey
Regulations on the weight and size of prepaid baggage
Prepaid baggage must follow the standard piece regulations in terms of size and weight as follows:
- A standard piece must not exceed 23kg.
- The maximum total three dimensions of a standard piece shall not exceed 158cm.
Notes: Prepaid baggage applies to tickets of Vietnam Airlines (738) operated by Vietnam Airlines or Pacific Airlines (except for flights operated using ATR 72 aircraft).
When checking in at the airport, if the actual weight or size of checked baggage exceeds the Regulations on free checked baggage and prepaid baggage, passengers must purchase excess baggage at the airport for the remaining portion.
How to buy prepaid baggage
Passengers can purchase up to 15 pieces of prepaid baggage via following channels:
- Purchase prepaid baggage at Vietnam Airlines’ sales offices and agents;
- During the online booking process on the Vietnam Airlines’ website and app;
- After ticket issuance, passengers can purchase prepaid baggage at the section of “Manage Booking” - “Buy additional services” - “Prepaid baggage”.
Rate of prepaid baggage
To learn about the rules and pricing for prepaid baggage, passengers can use the Baggage Lookup feature or refer to the detailed price list.
Frequently Asked Questions
Yes. Prepaid baggage is allowed to change the travel date and itinerary with equal or higher cost. The change must be made at least 3 hours before the departure time of the new flight segment.
No. The prepaid baggage is valid only for the flight and ticket purchased. Therefore, prepaid baggage cannot be endorsed, refunded, or exchanged for other services or tickets. Exception: completely unused prepaid baggage associated with a ticket whose itinerary originates in Korea is refundable. The refund fee is 25% of the unused prepaid baggage's value.
If your checked baggage exceeds the free checked baggage allowance, you can purchase additional checked baggage through the Vietnam Airlines website/app (prepaid baggage) at a discount of up to 50% compared to purchasing at the airport.
You can purchase up to 15 pieces of prepaid baggage via the following channels:
1. Purchase prepaid baggage at Vietnam Airlines sales offices and agents;
2. During the process of booking on the Vietnam Airlines website/app;
3. After ticket issuance, passengers can purchase prepaid baggage at the section of “Manage Booking” - “Buy ancillaries” - “Prepaid baggage”.
Learn more about Prepaid baggage.
According to Vietnam Airlines regulations, additional baggage cannot be refunded or canceled unless the baggage is purchased with a ticket departing from Korea and the ticket is completely unused.
Additional prepaid baggage can be purchased 03 hours before departure by going to "Manage booking" - "Buy ancillaries" - "Prepaid baggage".
Yes, prepaid baggage for flights can be purchased at least three hours before the flight's departure time.
You need to purchase at least 3 hours before your flight time. After the time limit, you can purchase additional baggage at the airport.
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