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      Flight 1

      IMPORTANT INFORMATION:
      Your country/region is Switzerland and payment will be charged in Swiss Francs (CHF).
      According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND.
      In case of paying by other currency, you may change website country/region (click here).

      IMPORTANT INFORMATION:
      Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019
      (DD/MM/YYYY)
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      • Adults

        Adults (from 12 years)
        1
      • Children

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        0
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        0

      > Baggage Fee

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      You can pay by following methods:

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      MANAGE BOOKING

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      Customize your flight with our wide range of options:

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      Passenger Name:

      Itinerary:

      Reservation code:

      Email address:

      Your email address is blank. Please update:

      Purchase pay-later reservations

      Please select the form of payment:

      ATM cardQR Pay & Internet Banking


      * Only apply for pay later reservations made via website www.vietnamairlines.com or Vietnam Airlines application.

      Purchase now

      REFUND

      • Send refund request
      • Auto refund to Travel Voucher
      Ticket refunds are permitted when customers buy tickets online. They are not permitted when customers buy tickets at ticket offices or through agents.

      VN Reservation Code (PNR) :

      Passenger :

      Refund reason :

      • Personal Reason
      • Vietnam Airlines changed/cancelled the flight
      Auto refund is processed at least over 3 hours prior to the departure time of the first sector.

      VN Reservation Code (PNR) :

      Passenger (Select all passengers) :

      Refund reason :

      • Personal Reason
      • Vietnam Airlines changed/cancelled the flight

      Refund information

      E-VAT INVOICE ISSUANCE

      Within 72 hours after receiving an email notification of tickets and ancillary services purchased on Vietnam Airlines' website and app, please login here to declare Value Added Tax (VAT) invoice information.

      Cancel segments

      The auto flight cancellation is applied for tickets purchased on Vietnam Airlines' website/app only.

      Please read the details of Terms & Conditions

      Cancellation Requirement

      VN Reservation Code (PNR):

      Flight cancellation will be applied for all passengers chosen.


      Cancellation Confirmation

      VN Reservation Code (PNR):

      Are you sure to cancel your flight(s)?

      Notify

      You have completed your flight cancellation with the following information

      VN Reservation Code (PNR):

      Itinerary:


      Cancellation Requirement

      Reservation code :


      Notify

      Auxiliary Services

      PRE-PAID BAGGAGE

      You may buy Pre-paid Baggage at least 6 hours before departure
      Please enter one of the following:
      • Ticket Number
      • Reservation code

      Passenger Name:

      Itinerary:

      Reservation code:

      Email address:

      Your email address is blank. Please update:

      SPECIAL SERVICES

      Dịch vụ đón tiễn nhanh tại sân bay, hỗ trợ các thủ tục liên quan đến hành khách, hành lý trước khi bay/sau khi đáp chuyến bay, giúp rút ngắn tối đa thời gian chờ đợi/làm thủ tục tại sân bay.

      Dịch vụ nôi cho trẻ sơ sinh
      Dịch vụ Suất ăn đặc biệt
      Dịch vụ cho phụ nữ mang thai
      Dịch vụ xe lăn
      Dịch vụ cho người khiếm thính

      TripCARE Travel Insurance

      TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.

      TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.

      By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.

      • Ticket Number
      • Reservation Code

      Passenger Name:

        Itinerary:

          Reservation Code:

          Email Address:

          Passenger Name:

            Itinerary:

              Reservation code:

              Email address:

              ARRIVAL/ DEPARTURE ASSISTANCE SERVICE

              TAXI SERVICE

              Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.

              BOOK

              Klook

              Klook.com

              BUSINESS LOUNGE

              You can enjoy all the comfort and benefits of the relaxing Lotus Lounges where you can find the wide selection on the buffet, or simply take in the fantastic view with the 4 star quality service.

              BOOK

              Flight Schedule

              (DD/MM/YYYY)
              IMPORTANT INFORMATION:
              Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

              About Collection and Use of Personal Information

              1. Purposes of collection and use of the personal information
              - To perform our contractual obligations and enable an appropriate level of service to our customers;
              - For Lotusmiles membership's purposes;
              - To ascertain a high level of security and safety on our flights;
              - Accounting and financial requirement;
              - For customer care purposes;
              - To communicate with you;
              - For direct marketing purposes.

              2. Items of personal information that it intends to collect
              - General:
              + Name, passport number and other identifying information;
              + Your contact details and personal account or registration details;
              + Your payment information;
              + Information about your reservations, bookings and purchases;
              + Your membership of our loyalty programs like Lotusmile;
              + Information we collect when you use our websites, apps and other digital media;
              + Our communication with you;
              + Information in relation to social media.
              - Sensitive data:
              Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam and under other applicable jurisdiction.
              - Cookies and similar technologies.

              3. Period of time during which it intends to possess and use the personal information
              Vietnam Airlines will retain your personal information collected on our internal system in the period of services provision or as long as fulfilling the purposes which it was collected or in so far as such is necessary for compliance with statutory obligations and for solving any disputes or until the information are required to be deleted by you.

              Please see our Privacy Policy for more information.

              • Check in

              • Flight status

              CHECK IN ONLINE

              Web Checkin is available 24 to 1 hour before flight departure

              Please ensure you input the family name as it appears in your ticket

              • eTicket number
              • Search Your Itinerary
              • Frequent Flyer Number

              If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

              If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.


              Flight Status

              • Airport
              • Flight Number
              IMPORTANT INFORMATION:
              Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

              • Online Travel Agents
              • Agency Debit Credit Policy

              Online Travel Agents

              Vietnam Airlines invites companies to become our Online Travel Agents using Vietnam Airlines’ Online Travel Agent Portal to sell tickets for all domestic routes.

              Agent Login

              Agency Login

              Initial requirements for becoming an Online Travel Agent:

              • Feasible business plan

              • Business Certificate registered in Vietnam

              • Office space for serving customers 

              • IT infrastructure for connecting and issuing tickets using Travel Agent Portal

              • Travel Agent account with minimum of 100 million dong.

              Contact us:

              For further information about becoming a Vietnam Airlines Online Travel Agent, please contact us:


              North Vietnam
              Sales Division – Northern Regional Office
              Tel: 024-62700200 ext 4328/4329
              Fax: 024-62700227
              Email: ptb.nro@vietnamairlines.com

              Central Vietnam
              Sales Division – Middle Regional Office
              Tel: 0511-3830339
              Fax: 0511-3650543
              Email:sales.mro@vietnamairlines.com

              South Vietnam
              Agent Team – Sales Division – Southern Regional Office
              Tel: 028-62555320 ext 7551/7252
              Email:thonglm@vietnamairlines.com

              Agency Debit/Credit Memo Policy

              In accordance with Vietnam Airlines' Sales Accounting Manual and IATA Resolution 850m (Passenger Agency Conference Resolution Manual) Vietnam Airlines would like to detail the Vietnam Airlines Revenue Recovery policy concerning the Agency Debit Memo (ADMs) policy. The purpose of this document is to make clear to agents all the circumstances under which ADMs will be raised.

              1. Scope

              1.1 Vietnam Airlines (VN) will issue an ADM to collect amounts or make adjustments to agent transactions related to the issuance and use of VN traffic documents, issued by or at the request of the agent, regardless of which airlines are included in the itinerary of the VN traffic document. An ADM may also be used to collect amounts where a traffic document has not been issued if agreed upon by the agent (example: for deposits for group sales).
              1.2   It is VN ticket issuance policy to mandate the use of electronic tickets (ETs).
              1.3  All clauses in this document are the standard ADMs policy. In case VN and agent have other bilateral agreement on issuing ADM policy, the bilateral agreement will prevail.

              2. Key points:

              2.1 Minimum ADM Value 
              The minimum ADM value is USD 10 or equivalent, except in the case of taxes. In the case of persistent practice of under collection (multiple occurrences of underpayments of less than USD 10 or equivalent) by the same agent, VN reserves the right to recover those underpayments. More than one ADM in relation to the same original ticket can be raised if different, unrelated charges apply.
              Grouping of multiple tickets on one ADM may be allowed under the conditions that the audit reasons are the same for all grouped tickets and all tickets were issued by the same agent.
              2.2 ADM Administrative charge
              VN will not levy administration charges to cover the cost of ADM issuance by VN.
              2.3 ADM Settlement 
              Agency Debit Memos will be raised and settled via the BSP link if sent within nine months after final travel date/refund date. Where the final travel date cannot be established for any reasons, the expiry date of the document shall be used. Beyond that date, payment settlement will be handled directly between the airline and the agency.
              ARC Debit Memos will be loaded in the ARC Memo Manager. 
              2.4 ADM Dispute Handling 
              Disputes can only be done via BSPLink. It is VN’s intention to handle disputed ADMs in a timely manner. 
              Agents have the right to raise disputes within 15 days of receipt of ADM. If no dispute is raised within this time-frame, the dispute will not be accepted by VN. Upon receipt of dispute, VN will reply within 60 days stating acceptance or denial of the dispute with a clear explanation. 
              2.5 ACM Issuance 
              In the case unjustified ADMs have been issued by VN or when an ADM requires corrections in favor of the agent, an ACM can be issued to that agent covering the amount due.

              2.6 ADM Reasons
              2.6.1 All fares, fare rules and booking rules are subject to audit. Included, but not limited to this audit control is the correct application of:
            • Fares and fares conditions
            • Taxes and fuel surcharges
            • Minimum/maximum stay, advance purchase rules, seasonality and flight applications
            • Commissions and discounts (if applicable)
            • Stopovers and transfers
            • Refund error such as unauthorized correction of fare, fuel surcharge, tax, fee/charge, commission refund amount. 
            • Rebooking fees and recalculation of re-issue/rerouting 
            • Plate violations
            • Credit card acceptance violations
            • Card sales violations: No card issued in the name of the agent or any Person permitted to act on behalf of the agent shall be used in connection with the sale of Vietnam Airlines' Traffic Documents to any customer of the agent. Agent will be responsible for any ADM issued by VN in regard to the agent’s violations of this rule.
            • No report ticket 
            • Booking violations
            • Multiple uses of one coupon
            • Ticketing rule violations. 
            • Travel violations: Validation on flown coupon vs. ticketed coupon (e.g. comparison between Reservation Booking Designator (RBD) on both coupons, flight number/flight date mismatch, ticketed vs. flown routing, collection). 
            • Non-compliance to any other published or communicated requirements with regards to usage of VN traffic document.
            • 2.6.2 In specific circumstances, VN may issue an ADM as a penalty in case of a serious agent violation of the VN’s ticketing policies based on the penalty level which the agent has previously been directly informed of or was widely published.

              3. Contact Information

              For further inquiries related to fare audit ADM/ACM, please contact your local Vietnam Airlines' office.
              Vietnam Airlines reserves the right to amend, adapt and/or partially delete the ADM policy at any time with prior notice.

               Vietnam Airlines is proud to be leading 4-star global airline

              Vietnam Airlines is proud to be a leading 4-star global airline

              Our sincere thanks to all valued customers and partners for your support!

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              space  For Lotusmiles members: 1900 1800
              space  For calls from outside Vietnam (24/7): +84 24 38320320
              none  Email: Telesales@vietnamairlines.com

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              © 2019 Vietnam Airlines JSC
              Vietnam Airlines JSC - 200 Nguyen Son street, Bo De ward, Long Bien district, Hanoi city, Vietnam
              Tel: (+84-24) 38272289. Fax: (+84-24) 38722375.
              Certificate Of Business Registration - No.: 0100107518, 5th registration dated 08/07/2016

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