Vietnam Airlines provides special services to satisfy our passenger’s needs at the lowest possible price:
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Special service charges
|
Special Services |
Charges |
|---|---|
|
Oxygen for medical use on board (OXYG)(*) |
For passengers using oxygen service on board
Charges for using oxygen service on board include:
+ For Vietnam domestic sectors: VND 2,000,000 per one unit (net fare). + For international sectors: USD 200 per one unit.
The escorts of passengers using OXYG pay the fare with free baggage allowance like normal passengers. |
|
Stretcher service on board (STCR) |
For passengers using stretcher service on board:
Charge of stretcher service: Equal to 6 times of the highest applicable adult fares plus surcharges.
The escorts of passengers using STCR pay fare with free baggage allowance like normal passengers. |
|
Oxygen and stretcher service on board (STCR/OXYG*) |
For passengers using the oxygen and stretcher service on board:
Charge of oxygen and stretcher service:
+ For Vietnam domestic sectors: VND 2,000,000 per one unit (net fare). + For international sectors: USD 200 per one unit.
The escort of passengers using OXYG and STCR pay the fare with free baggage allowance like normal passengers. |
|
Unaccompanied Minor/Young Passengers Travelling Alone (UM/YPTA) |
UM/YPTA pay the fare for children/adult as normal passengers.
Please refer to the details of UM/YPTA charges.
Accompanying cabin crew charge (if any): Applicable adult fare on the same class of service of UM and appropriate surcharges. |
|
Extra seat service (EXST) |
Fare: passengers pay the fare as a normal passenger.
Free baggage allowance: passengers get 2 times the free baggage allowance weight limit of their respective journey.
EXST charge: equals 100% of the applicable adult fare plus surcharges for each additional seat at the time of purchasing. |
|
Wheelchair for cabin (WCHC)
Wheelchair for step (WCHS)
Wheelchair for ramp (WCHR) |
Free of charge.
The wheelchair of the passenger shall be accepted for carriage free of charge.
The passengers pay the fare like normal passengers. |
|
Deaf passenger service (DEAF)
Blind passenger service (BLND) |
Free of charge
The passengers pay the fare like normal passengers. |
|
Adult traveling with two or more infants |
Adult and Infant(s) pay the fare as normal passengers
The accompanying cabin crew charge includes applicable adult fare and surcharges on the same class of service of passenger |
Note:
(*) For itineraries to/from the U.S, oxygen for medical use on board is free of charge.
- Passengers can optionally order Accompanying Cabin Crew for the above services (except for Unaccompanied Minor).
- The Special service charge applies to Vietnam Airlines operated flights only. If the required Special service includes more than one segment on Vietnam Airlines operated flights, the Special service charge shall be the sum of all charges of each segment.
- On segments operated by other carriers, Vietnam Airlines follows their Special services policy.
Refund fee is applied if passenger cancels Special Service after reservation and payment
- Within 24 hours or after flight departure: 50% of Special service charge including surcharges.
- Before 24 hours to flight departure: 10% of Special service charge including surcharges.
Change fee:
Stretch service: If passenger changes after reservation and payment.
+ Within 24 hours or after flight departure: 50% of Special service charge including surcharges.
+ Before 24 hours to flight departure: 10% of Special service charge including surcharge.
- Other Special services: Change fee is not applied.
Fees for Special Services on Code-Share Flights
On Vietnam Airlines codeshare flights operated by other airlines the optional services and fees may be provided by Operating carriers with different fees from Vietnam. Please visit the Operating Carriers’website for details.
Related Information
© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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