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Lotusmiles Enrollment
Vietnam Airlines' loyal customer community enjoys numerous attractive benefits such as priority at ticket counters, priority check-in, priority boarding, extra checked baggage, use of Business Lounges, and awards for relatives.
Parents/guardians of children aged 2 to under 16 years old can register them for Lotusmiles membership by following the steps below:
- Access the Lotusmiles account on the Vietnam Airlines website or apps;
- Select "My Family" - "Enroll a Child";
- Fill out the form with the required information.
For passengers aged 16 and over, please refer to the Lotusmiles membership registration instructions via Vietnam Airlines' website, app or the Lotusmiles app.
To become Lotusmiles members, passengers can refer to the instructions in one of the following three methods:
Register on the Vietnam Airlines website.
Register on the Vietnam Airlines app.
Register on the Lotusmiles app.
Account Verification: Newly-registered members are required to verify their identity by sending a copy of Photo ID to lotusmiles@vietnamairlines.com before being able to redeem their miles.
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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