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If your checked baggage exceeds the free checked baggage allowance, you can purchase additional checked baggage through the Vietnam Airlines website/app (prepaid baggage) at a discount of up to 50% compared to purchasing at the airport.
You can purchase up to 15 pieces of prepaid baggage via the following channels:
1. Purchase prepaid baggage at Vietnam Airlines sales offices and agents;
2. During the process of booking on the Vietnam Airlines website/app;
3. After ticket issuance, passengers can purchase prepaid baggage at the section of “Manage Booking” - “Buy ancillaries” - “Prepaid baggage”.
Learn more about Prepaid baggage.
You need to purchase at least 3 hours before your flight time. After the time limit, you can purchase additional baggage at the airport.
Yes, prepaid baggage for flights can be purchased at least three hours before the flight's departure time.
Additional prepaid baggage can be purchased 03 hours before departure by going to "Manage booking" - "Buy ancillaries" - "Prepaid baggage".
According to Vietnam Airlines regulations, additional baggage cannot be refunded or canceled unless the baggage is purchased with a ticket departing from Korea and the ticket is completely unused.
No. The prepaid baggage is valid only for the flight and ticket purchased. Therefore, prepaid baggage cannot be endorsed, refunded, or exchanged for other services or tickets. Exception: completely unused prepaid baggage associated with a ticket whose itinerary originates in Korea is refundable. The refund fee is 25% of the unused prepaid baggage's value.
Yes. Prepaid baggage is allowed to change the travel date and itinerary with equal or higher cost. The change must be made at least 3 hours before the departure time of the new flight segment.
Service hours: 24/7
For calls within Vietnam: 1900 1100
For calls from outside Vietnam: +84 24 38320320
Support for tickets purchased on the website/app: onlinesupport@vietnamairlines.com
General support: Telesales@vietnamairlines.com
Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.
Update the contact information of Vietnam Airlines branches worldwide.
Please go to our FAQs section to find quick answers to any questions you may have.
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