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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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IMPORTANT INFORMATION: Your country/region is Austria and payment will be charged in Euro (EUR). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
CHECK IN
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> Taxes, Fee, Charges & Surcharges
Effective from October 26, 2025, the check-in counters of Vietnam Airlines at Frankfurt Airport (FRA) will be arranged as follows:
Days with 2 flights (Monday, Wednesday, Thursday, Saturday, Sunday): Counters 846–854
Days with 1 flight (Tuesday, Friday): Counters 849–854
Check-in time:
⏱️ Counters open 4 hours before and close 1 hour prior to departure time.