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VNA Support

Why did Vietnam Airlines reduce the total allowable cabin baggage weight from 12kg to 10kg? Is it for safety, aircraft load optimization, or alignment with international standards?

Vietnam Airlines has adjusted its cabin baggage allowance from 12kg to 10kg to align with SkyTeam member airlines and other carriers that operate under the piece concept. This also helps optimize the aircraft's load.

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The Contact Center in Vietnam

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Service hours: 24/7

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For calls within Vietnam: 1900 1100

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For calls from outside Vietnam: +84 24 38320320

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Support for tickets purchased on the website/app: onlinesupport@vietnamairlines.com

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General support: Telesales@vietnamairlines.com

Chat now with NEO – the Vietnam Airlines' virtual assistant!

Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.

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Contact with Our Branch Offices

Update the contact information of Vietnam Airlines branches worldwide.

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Frequently Asked Questions

Please go to our FAQs section to find quick answers to any questions you may have.

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