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Free carry-on baggage allowance
Regulations on the weight and size of a piece of checked baggage
Instructions for booking the sports equipment transportation service
Check in oversized and bulky baggage such as musical instruments, large photo frames, etc.
Instructions for purchasing additional checked baggage via the website/app
Instructions for purchasing additional checked baggage at the airport
Support for transfer baggage
Complaints about damaged and lost baggage
Service hours: 24/7
For calls within Vietnam: 1900 1100
For calls from outside Vietnam: +84 24 38320320
Support for tickets purchased on the website/app: onlinesupport@vietnamairlines.com
General support: Telesales@vietnamairlines.com
Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.
Update the contact information of Vietnam Airlines branches worldwide.
Please go to our FAQs section to find quick answers to any questions you may have.
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