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Book award flight, pay tax/charge, and get award tickets Please see the redemption guide here.
Note:
- All Vietnam Airlines operated flights and codeshare flights with flight number from VN*2000 to VN*2999, from VN*8000 to VN*8999
- Itineraries combining flights of Vietnam Airlines and SkyTeam airlines, as follows:
Please contact Vietnam Airlines’ offices to make a reservation for your award ticket or to upgrade your award ticket.
Step 2: Send redemption request.
Option 1: Send the Award request documents to nearby Vietnam Airlines branch office or Lotusmiles Center, including:
Option 2: Members can also fill out the information in the Award request on the website/mobile application (Log in to Lotusmiles account, choose Redeem Miles => Redeem at Branch Offices).
Step 3: Check the award information.
Members should follow the redemption process and check your award status on the website (Log in your Lotusmiles account, choose Redeem Miles). Members can also contact Lotusmiles Center to check award status.
An award e-voucher will be sent to the member’s registered email.
Step 4: Complete the redemption at Vietnam Airlines branch offices
Members should contact Vietnam Airlines branch offices to pay the taxes and fees (if required) and will be issued the Award Tickets/ Upgrade Awards/ Excess Baggage Awards.
Please be prepared to show your original identity card/passport and Lotusmiles card.
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