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About Collection and Use of Personal Information

1. Purposes of collection and use of the personal information
- To perform our contractual obligations and enable an appropriate level of service to our customers;
- For Lotusmiles membership's purposes;
- To ascertain a high level of security and safety on our flights;
- Accounting and financial requirement;
- For customer care purposes;
- To communicate with you;
- For direct marketing purposes.

2. Items of personal information that it intends to collect
- General:
+ Name, passport number and other identifying information;
+ Your contact details and personal account or registration details;
+ Your payment information;
+ Information about your reservations, bookings and purchases;
+ Your membership of our loyalty programs like Lotusmile;
+ Information we collect when you use our websites, apps and other digital media;
+ Our communication with you;
+ Information in relation to social media.
- Sensitive data:
Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam and under other applicable jurisdiction.
- Cookies and similar technologies.

3. Period of time during which it intends to possess and use the personal information
Vietnam Airlines will retain your personal information collected on our internal system in the period of services provision or as long as fulfilling the purposes which it was collected or in so far as such is necessary for compliance with statutory obligations and for solving any disputes or until the information are required to be deleted by you.

Please see our Privacy Policy for more information.

Web Accessibility

Website accessibility statement

Commitment to accessibility
Vietnam Airlines is committed to making this website accessible to its customers, regardless of technology or physical capability. We are working constantly to improve the overall usability of the site, using the Web Content Accessibility Guidelines (WCAG) 2.0/Level AA standard. Furthermore, we also cooperate with third-party accessibility consultants to test and make regular updates to our website. 

Our focus on meeting customers' growing website accessibility needs reflects our ongoing commitment to providing optimal digital experiences for all audiences.

Efforts to achieve accessibility
We are constantly working on several accessibility areas to further improve vietnamairlines.com and add additional functionalities. The areas and functionalities include but not limited to:
• Better site navigation and structure for those customers using assistive devices
• Improved use of color contrast and fonts
• Equivalent text for appropriate images and visual elements
• Associated forms with labels and tabular data with headers
• Remove or adjust all PDFs

Please be advised that we are currently in the process of updating our website with new content and functionalities. This is done to deliver a more user-friendly interaction with our website. As we implement these updates, you may find some inconsistencies when using vietnamairlines.com. We are in the process of actively trying to resolve these issues as we work on improving the overall online experience on our website.

Areas we are still working on to improve accessibility
Vietnam Airlines strives to adhere to the accepted guidelines and standards WCAG 2.0/Level AA for accessibility and usability. However, it is not always possible to do so in all areas of our online experience. 

In these cases, we have placed a notification to our online customers indicating a link that opens up an external site may not conform to the same accessibility policies at Vietnam Airlines.

Assistance Contact Numbers
Should you need general assistance, please contact the Vietnam Airlines office in San Francisco. Tel (415) 677-0888 or email: info.us@vietnamairlines.com.
 Vietnam Airlines is proud to be leading 4-star global airline

Vietnam Airlines is proud to be a leading 4-star global airline

Our sincere thanks to all valued customers and partners for your support!

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none  Contact Center for calls within Vietnam (24/7): 1900 1100
space  For Lotusmiles members: 1900 1800
space  For calls from outside Vietnam (24/7): +84 24 38320320
  Email: Telesales@vietnamairlines.com
      Email for Lotusmiles members: vip.lotusmiles@vietnamairlines.com  (for Platinum and Gold members)
                                                          lotusmiles@vietnamairlines.com  (for Titanium, Silver and Registered members)

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© 2019 Vietnam Airlines JSC
Vietnam Airlines JSC - 200 Nguyen Son street, Bo De ward, Long Bien district, Hanoi city, Vietnam
Tel: (+84-24) 38272289. Fax: (+84-24) 38722375.
Certificate Of Business Registration - No.: 0100107518, 5th registration dated 08/07/2016

 

Branch Office in Tokyo
Address: Daido Seimei KasumigasekiBldg.6F, 1-4-2 Kasumigaseki, Chiyoda-ku, Tokyo 100-0013
Tel: +81 3 3508 1481 Fax: +81 3 3508 1480

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