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About Collection and Use of Personal Information

Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.

Please visit here for more details.

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Conditions of carriage

Vietnam Airlines applies some conditions of carriage to ensure passenger safety on flights. Please, see more details here.

Criteria and Conditions for Online Booking

Please see details on conditions for using the booking system here.

Conditions for using our website and E-Commerce App

We apply the conditions to users of the Vietnam Airlines website and E-Commerce App to ensure their benefits.

Conditions for purchasing VNAHoliday plans

The VNAHoliday packages enable passengers to book flight tickets together with hotels at an attractive price for better trip preparation. For more information about conditions for purchasing VNAHoliday plans, see details here.

Hotel reservation conditions

In response to the customer's accommodation needs, Vietnam Airlines partnered with Booking.com to provide a hotel search on Vietnam Airlines' website. Please see hotel booking conditions under Booking.com here.

 Vietnam Airlines is proud to be leading 4-star global airline

Vietnam Airlines is proud to be a leading 4-star global airline

Our sincere thanks to all valued customers and partners for your support!

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none  Contact Center for calls within Vietnam (24/7): 1900 1100
space  For Lotusmiles members: 1900 1800
space  For calls from outside Vietnam (24/7): +84 24 38320320
  Email: Telesales@vietnamairlines.com
      Email for Lotusmiles members: vip.lotusmiles@vietnamairlines.com  (for Platinum and Gold members)
                                                          lotusmiles@vietnamairlines.com  (for Titanium, Silver and Registered members)

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© 2019 Vietnam Airlines JSC
Vietnam Airlines JSC - 200 Nguyen Son street, Bo De ward, Long Bien district, Hanoi city, Vietnam
Tel: (+84-24) 38272289. Fax: (+84-24) 38722375.
Certificate Of Business Registration - No.: 0100107518, 5th registration dated 08/07/2016

 

Branch Office in Tokyo
Address: Daido Seimei KasumigasekiBldg.6F, 1-4-2 Kasumigaseki, Chiyoda-ku, Tokyo 100-0013
Tel: +81 3 3508 1481 Fax: +81 3 3508 1480

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