Additional Services

Advance Seat Selection

Advance Seat Selection

With advance seat selection, passengers will enjoy more space to stretch your legs or avoid sitting separately from your family or friends.

Advance seat selection applies for flights operated by Vietnam Airlines. Depending on the type of ticket (fare family), passengers may pre-reserve your seat free or for a fee. 
- Business and Premium Economy Class: Free seat selection. 
- Economy Class:
   + Economy Flex ticket: Free seat selection. 
   + Economy Classic ticket: Free seat selection for the standard seat.
   + Economy Lite/Super Lite ticket: Passengers can pay to reserve your seat from the moment of booking until online check-in (24 hours before flight’s departure).

Note: 

  • Passengers can select seat free of charge when online check-in opens.
  • Adult flying with infant is not eligible for buying advance seat (because infant must be arranged the seat with oxygen mask).

Advance seat selection in Economy Class

Passengers can choose one from the following seat types:

  • Extra Legroom Seats, e.g., exit row (*) provide passengers with more space to stretch your legs.
  • Forward zone Seats (Aisle/Middle/Window) located closer to the doors allow passengers to be among the first to disembark the plane.
  • Standard Seats: Most seats in Economy class are standard seats except for seats next to emergency exit doors, or those with extra legroom.

Passengers can view seat map here.

(*)  For safety reasons, in case of seating in the exit row, passengers must meet the following requirements:

  • At least 15 and not over 60 years of age.
  • In good condition, not be pregnant, not traveling with infants or pets.
  • Be able to read and understand instructions required related to emergency evacuation, provided in printed or graphic form and be able to understand oral crew commands.
  • Not requiring an extension seat belt.
  • Not have any condition that might prevent passengers from performing any or all evacuation assistance functions (e.g. operating the exit door).

Please note that the crew in command has the authority to re-seat if there is any doubt about your ability to do the evacuation tasks.

How to reserve your seat in advance?

Advance seat selection can be made in the following ways:

  • When booking online (website, mobile app) or booking through travel agents in Vietnam (using Sabre Interact system); other agents need to access Manage Booking to reserve seat for customer).
  • After booking a flight with us, passengers can log in to Manage Booking to reserve seat.
  • Passengers can also book at our general sales agent, ticketing office, in-town check-in service.

How much will it cost?

Advance seat selection fees vary depending on the seat type selected and the flight. Prices can be found in Manage Booking or when passengers make your booking. Fees start from:

  • On Domestic Flight: VND 30.000
  • On International Flight: USD 5 (~ VND 115.000)

Changes

Passengers may change the reserved seat, but should read the refunds section below for sufficient consideration. 

  • Passengers contact the place of purchase and pay the difference when choosing higher paid seat as seat prices vary. If passengers change to a lower priced seat, Vietnam Airlines will be unable to refund the difference.
  • Or access Manage Booking to reserve new seat and pay the full fees again if required. In that case, passengers can claim a refund as mentioned in the section below.

If passengers change the flight after reserving a seat, your seats will be chosen again on the new flight.

Refunds

When passengers cannot claim a refund?

  • Passengers cancel the flight.
  • Passengers change your flight and will be entitled to choose an equivalent seat on your new flight. If passengers don’t choose your new seats again, passengers will miss your right of seat selection from the previous flight.
  • Passengers are not eligible to sit in the seat type selected (according to safety regulations) e.g. an exit row seat.
  • It is more than 14 days since the completion of the last flight.

When passengers can claim a refund?

Passengers can claim a refund for paid seats if it is within 14 days of the completion of the last flight in your itinerary, and meet the following requirements:

  • There is an aircraft change (seat number or seat attribute is changed), or your flight has been cancelled and Vietnam Airlines cannot arrange a suitable alternative seat.
  • The connecting flight from an inbound and/or outbound flights operated by Vietnam Airlines are missed because of re-schedule.
  • Passengers buy and pay the full fees for the new seat (Passengers can claim a refund for the original advance seat selection).

Purchased seat selection can be refunded at the place of purchase.

  • If passengers purchase your preferred seat online (via website or mobile app), please contact us via onlinesupport@vietnamairlines.com.
  • If passengers purchase your preferred seat from a travel agent, please contact your travel agent.

Upgrade Now

Upgrade Now

Upgrade service offered by Vietnam Airlines will give passengers an opportunity to experience our premium in-flight services and enjoy more space for working and relaxation.


How to book your upgrade

  • Economy Flex and Economy Classic passengers can book the upgrade on Vietnam Airlines’ website/ ticket offices at any time from 24 hours to 6 hours before the estimated time of departure, or at the last-minute ticket office at the Noi Bai/Tan Son Nhat international airport from 6 hours to 1.5 hours before the estimated time of departure.
  • Upgrade service is available on our operated flights between Vietnam and France, Germany, England, Russia or Australia.

The cost of upgrade

Passengers can refer the general information in the below table. To learn more about the cost for your specific route, please contact our ticketing offices or check on our website at Manage Booking section.


ROUTES

ECONOMY - BUSINESS (USD)

ECONOMY - PREMIUM ECONOMY (USD)

PREMIUM ECONOMY - BUSINESS (USD)
Vietnam - France
550
120
400
Vietnam - Germany
500
120
350
Vietnam - England
500
120
350
Vietnam - Russia
300

Vietnam - Australia
450
80
280

Important Information

The free baggage allowance associated with the originally booked fare will apply to the upgraded flights.

The frequent flyer mileage accrual is the same as stated in the original ticket.

The Lounge access eligibility is based on your original class.

Upgrade is not applicable to:

  • Voluntary Refund/Changes.
  • Children under two (2) years of age.
  • Passengers who have checked in.

For more information about in-flight services on Business and Premium Economy class, please click here.

Upgrade Option

Upgrade Option

Getting an upgrade to Business Class or Premium Economy Class when you have already booked Economy class tickets is available by using the Upgrade Travel Option (UTo) offered by Optiontown in collaboration with Vietnam Airlines. This is not a Vietnam Airlines' product.
For any customer query please visit www.vietnamairlines.optiontown.com or contact Optiontown at their numbers mentioned below. And once upgraded, you will enjoy the excellent premier class services at a very reasonable fee.
Lotusmiles members traveling on Business Class/Premium Economy Class by using Upgrade Travel Option (UTo) program of Option Town can only earn miles with the initially purchased ticket according to Lotusmiles regulations.

To request your upgrade:

  • Purchase your Economy class air ticket
  • Visit vietnamairlines.optiontown.com (*). Enter your Airline Booking Reference, Last Name and Email to retrieve your booking
  • Select the flight 
  • Complete the request form.
  • Pay Sign-up fee of USD 3 for international flights and USD 1 for other routes. Additionally, a nominal Upgrade Travel Price should be paid to complete your UTo Sign-up.
Uto Price Min (USD) Max (USD)
Domestic 10 150
Southeast Asia 30 300
Indochina 30 200
Northeast Asia
(Except for Japan routes)		 40 400
Australia 50 900
Europe 90 1700
  • Passengers will receive an e-mail notification with the status of your request normally 4-48 hours before departure.
If there is no availability, your Upgrade Travel payment will be refunded automatically within 5 business days after your flight departure date.

Passengers can also contact Optiontown directly at the following numbers:

Australia    :   +61 2 9037 0137

UK             :   +44 203 3183548

Email         :   customercare@optiontown.com

Note:

Only a limited number of options are offered for each flight based on availability of Business Class/Deluxe Economy Class seats in your flight, hence a UTo Sign-up does not guarantee an upgrade. Ground service priorities, free baggage, Business Lounge… are excluded. Passengers upgraded to Business Class are offered boarding priority. 

This service is available for flights operated by Vietnam Airlines. 

 (*): By using website vietnamairlines.optiontown.com , passengers agree to read carefully and understand the information displayed, and agree to the Terms of Service and Conditions of Use.

Upgrade with Lounge

Upgrade with access to Business Lounge (UTo+)

For those who wish to upgrade and get access to the business lounge, we now offer the fantastic opportunity of purchasing an upgrade that allows passengers to access all the amenities of our VIP business lounge at a nominal cost. With this new addition, passengers can experience luxury and comfort both onboard and off board.
Lotusmiles members traveling on Business Class/Premium Economy Class by using Upgrade Travel Option with access to business lounge (UTo+) program of Optiontown can only earn miles with the initially purchased ticket according to Lotusmiles regulations.

How to get UTo+?

Step 1: First, passengers will need to apply for Upgrade Travel Option (UTo):

  • Purchase your Economy/ Premium Economy class ticket
  • Visit vietnamairlines.optiontown.com (*)
  • Enter your Airline Booking Reference, Last Name and Email to retrieve your booking
  • Select your flight
  • Complete the request form
  • Pay Sign-up fee of USD 3 for international flights and USD 1 for others. 
  • Apply for UTo.
    Step 2: Then, coming back to UTo+:
  • After completing the UTo Signup passengers are entitled to sign-up for UTo Plus.
  • Enter same Airline Booking Reference, Last Name and Email to request for Lounge Access Option.
  • Complete the request form.
  • Pay a nominal Price for UTo Plus to complete your UTo Plus Sign-up.
Uto+ Price Min (USD) Max (USD)
Domestic 10 150
Southeast Asia 50 350
Indochina 40 200
Northeast Asia
(Except for Japan routes)		 50 400
Australia 390 1000
Europe 130 1750

(Including UTO and Lounge Price)

  • After sign up, passengers will receive an e-mail notification with the status of your request normally 4-48 hours before departure.
  • If there are no available Business Class seats, passengers will be refunded automatically in 5 business days after your flight departure date.


Passengers may also contact Optiontown directly at the following numbers:

Australia:   +61 2 9037 0137
UK         :   +44 203 3183548
Email     :   customercare@optiontown.com

Note:

Only a limited number of options are offered for each flight based on availability of Business Class/Deluxe Economy Class seats in your flight, hence a UTo Sign-up does not guarantee an upgrade. Ground service priorities, free baggage are excluded. Passengers upgraded to Business Class are offered boarding priority.

This service is available for flights operated by Vietnam Airlines.

(*) By using website vietnamairlines.optiontown.com, passengers agree to read carefully and understand the information displayed, and agree to obey Terms of Service and Conditions of Use.

Empty Seat Option

Empty Seat option (ESo)

If passengers wish to travel with one or two empty seats nearby, there is now an option to do this. This option is perfect for those who prefer to sit alone or need the extra room for optimum comfort and perfect travel experience.
In collaboration with Optiontown, we now have a product named Empty Seat option (ESo). This option provides travelers the opportunity to acquire the 1 or 2 empty seats next to their seats in the same row.

Passengers simply need to sign-up for ESo using the following steps:

  • Purchase your Economy class ticket
  • Visit vietnamairlines.optiontown.com (*)
  • Select Empty Seat option (ESo)
  • Provide your Airline Booking Reference, Last Name and Email to retrieve your booking
  • Select the flights in which you want Empty Seat(s)
  • Pay Sign-up fee of USD 1 and a nominal Empty Seat Price to complete your ESo Sign-up


Eso Price Min (USD) Max (USD)
Southeast Asia 6 50
Indochina 7 55
Northeast Asia
(Except for Japan routes)		 12 75
Australia 15 100
Europe 18 140

After Sign-up:

  • Passengers will receive an email 4 – 48 hours prior to your departure notifying if Optiontown can grant empty seat(s) on your booked flights.
  • In case empty seats can not be arranged due to availability, your Empty Seat payment will be automatically refunded within 5 business days after your departure date.

Note: 

Only a limited number of options are offered for each particular flight based on the availability of rows of empty seats, hence an ESo Sign-up does not guarantee an empty seat. 

This service is available for flights operated by Vietnam Airlines.

(*) By using website vietnamairlines.optiontown.com, passengers agree to read carefully and understand the information displayed, and agree to obey the Terms of Service and Conditions of Use.

Preferred Flight

Preferred Flight Option (PFo)

Preferred Flight Option (PFo) offered by Vietnam Airlines and Optiontown will give passengers an opportunity to move to your first choice flight at a lower price than the regular one.

To request your preferred flight:

  • Purchase your Economy class ticket
  • Visit vietnamairlines.optiontown.com (*)
  • Select Preferred Flight option (PFo) tab.
  • Provide your Airline Booking Reference, Last Name and Email to retrieve your booking.
  • Select your preferred flight from the list of flights displayed and pay Sign-up fee of USD 1 and a nominal Preferred Flight Service Price to complete the Sign-up.

Pfo Price Min (USD) Max (USD)
Domestic 12 50
Southeast Asia 15 75
Indochina 15 75
Northeast Asia
(Except for Japan routes)		 25 90
Australia 35 100
Europe 45 125

After Sign-up:
  • Passengers will be notified via email if passengers are moved to your preferred flight. Your PFo decision notification may be chosen up to either 72 hours or 24 hours before your original flight departure.
  • If there are no available seats on your preferred flight, your payment will be refunded automatically within 5 business days after your flight departure date.

Note: 

Only once passengers have confirmed your choice of preferred flights and completed the PFo Sign-up, Vietnam Airlines and Optiontown may choose to move passengers to those preferred flights. The availability of PFo is dynamic and may vary for different flights or time. For passengers who have connecting flights, please kindly choose alternative flights that are suitable with your schedule. Vietnam Airlines will not take responsibility for those who miss connecting flights due to your selection of alternative flights. 

This service is available for flights operated by Vietnam Airlines.

(*) By using website vietnamairlines.optiontown.com, passengers agree to read carefully and understand the information displayed, and agree to obey Terms of Service

 

Meet & Greet

MEET AND GREET SERVICE AT THE AIRPORT

Meet and Greet service is offered to passengers departing, transferring or arriving at airports: Noi Bai (Hanoi), Danang (Danang), Tan Son Nhat (Hochiminh City). Passengers will have a smooth start, fast – track through all the airport formalities, transfer between flights and arrive at the destinations with speed and ease.

Departure with a smooth start

Our staff will welcome and escort you from the check-in hall to the boarding gate:

  • Fast check-in for flight at “Special Assistance” counter.
  • Fast lane at security and immigration with assistance service. (*)
  • Lead to the boarding gate.
  • Fast receiving checked – baggage upon arrival with priority handling service.

Fast track through all the airport formalities and take you to the arrival hall

  • Welcome upon arrival at the bridge or at the arrival terminal entrance.
  • Fast track and assistance service at immigration (international flights). (*)
  • Assistance service at baggage drop-off area.
  • Complimentary porter service from the baggage drop-off area to the outside of arrival terminal.

(*) Fast lane at security and immigration is subjected to the airport ability.

Transferring as smooth as possible

We will meet you on arrival at the bridge or at the arrival terminal entrance.
  • Fast - track you through the transfer desk formalities.
  • Assistance service for transferring between terminals or within the same terminal.
  • Fast lane at security and immigration with assistance service. (*)
  • Lead to the boarding gate.
(*) Fast lane at security, immigration is subjected to the airport ability.

Reservation

Passengers should reserve Meet and Greet service at Vietnam Airlines' branch offices at least 24 hours before estimated departure time.


Transfer Service

DB with Vietnam Airlines

HOW TO GET THE RAIL AND FLY PACKAGE

1. First enter “Railway Germany” or “QYG” on the booking page under From/To location. 

2. The train departure times listed on Vietnam Airlines’ website are only an example. The actual times can be checked at https://check-in.accesrail.com.

3. Passengers receive an open ticket valid for two days. The rail journey can only be made on the day before the flight’s departure from Germany, the day of the flight’s departure or the day of the flight’s arrival in Germany and the following day.

4. Passengers will receive an additional confirmation email for your flight booking which will include your DB pick-up number. Please use this number with your name to download and print out your train ticket from www.bahn.de within 72 hours of departure or download your ticket to your mobile device at www.accesrail.com. Passengers can also print your ticket at a DB vending machine when transferring. Please note, if  the ticket has been downloaded from www.bahn.de or www.accesrail.com, passengers cannot also pick-up ticket at a DB vending machine. Passengers are required to hold the valid DB train ticket when boarding the train.

5. Your printed Rail and Fly ticket, your valid passport and your travel itinerary are the documents needed for the train journey. Please note that the train ticket can only be used in conjunction with a Vietnam Airlines’ flight (see Step 3). 

FAQ
1. How can I purchase a DB train ticket?

To purchase a DB train ticket as part of a Vietnam Airlines’ flight ticket, choose “Railway Germany (QYG)” in the dropdown menu for departure or arrival point. The train segment will be included in your itinerary. It is not possible to add train segments afterwards.

2. How do I get my train ticket?

There are two ways of obtaining your train ticket: you can download your Rail & Fly ticket onto your mobile device or get a ticket from a DB vending machine. Passengers are required to hold the valid DB train ticket when boarding the train. To download your mobile ticket, go to https://check-in.accesrail.com and enter your name and ticket number/reservation number. We recommend to print your mobile ticket just in case. Please note that if passengers choose to download Rail & Fly tickets at https://check-in.accesrail.com, the pickup option from a DB vending machine will be deactivated.

To obtain a valid train ticket from a DB vending machine passengers should give your pick-up number to receive your ticket. Passengers will receive this number by email; if not, please contact Vietnam Airlines. The train ticket fare is included in your Vietnam Airlines’ flight fare and is only valid in conjunction with your flight ticket. Train tickets are valid one day before or on the day of departure/arrival. Make sure that DB long-distance ticket vending machines can be found at your departure station and that passengers arrive well in advance to obtain the train tickets.

Train tickets with DB pick-up numbers can be obtained at the earliest 3 days (72 hours) prior to departure. The same applies for the return journey (from the airport to your destination within Germany).

Please note that before your tickets are picked up, your itinerary will show place-holder train numbers (starting with 9B), departure points (QYG) and times for the train segment, which are not a valid ticket.

3. I want to rebook. What should I do?

If rebooking before the train ticket is collected, a new DB pick-up number will be generated. The passenger must get the new DB pick up number from airline customer service. 

If rebooking after the train ticket has been collected or downloaded, the train ticket must be changed at a DB Travel Center at the train station.

4. When can I use my train ticket?

The train tickets are valid one day before or on the day of departure/arrival. Contact a DB Travel Center or visit https://check-in.accesrail.com for the real departure time of train connections on the actual travel date.

5. Can I reserve a seat on the train?

For train seat reservation (with a fee), contact DB Travel Center or visit https://check-in.accesrail.com for more information.

6. Will my baggage be automatically transferred between the train and the plane?

No. Passengers will need to move your luggage from the train to the airport and go through airport baggage drop and security as usual.

7. What should I do if my train is late or I miss my train?

Please visit https://www.bahn.de for more details. 
Passengers should make sure the connecting time between train and flight segment is at least 2 hours. If not, Vietnam Airlines is not liable for flight and train connection.

TGV AIR with Vietnam Airlines

Your travel to Indochina and Asia is much easier with Vietnam Airlines and TGV AIR.

19 cities in France connected to the Vietnam Airlines network.

In partnership with SNCF (French train network), Vietnam Airlines offers passengers a combined Train + Air ticket, enabling the departure from 19 cities in France, including Lyon, Marseille, Bordeaux and Lille, to connect with Charles de Gaulle-Roissy train station to take your Vietnam Airlines flight.

TGV AIR permits to connect to Vietnam Airlines 13 weekly flights from CDG2E to Vietnam and beyond to its Asian network.

  • 21 domestic destinations in Vietnam
  • 30 international destinations with connecting points in Vietnam

TGV AIR - Advantages for the passengers  

• Advantageous and all-inclusive fare train + flight
• Only one reservation for your entire journey – Vietnam Airlines and TGV AIR
• Services available for individuals and groups
• Guaranteed connections*, for both onward and return journey - If passengers miss your connection, or your plane or train is delayed, Vietnam Airlines and SNCF guarantee a place on board the next available flight or train at no extra charge.

* We do not guarantee connections for passengers with separate train and plane tickets in case of delay or cancellation.

NOTE

• It is NOT possible to add the TGV AIR product to a flight ticket already bought.

USEFUL ADVISES:

• Passengers must arrive at the TGV AIR counter in the departure train station at the earliest 24 hours before the departure of its train and at least 20 minutes before.
• The check-in and withdrawal of the train ticket at the TGV AIR counter before boarding the train IS COMPULSORY on both the onward and return journey. Failure to do so might result in a fine from SNCF, that can’t be reimbursed.
• On arrival at CDG airport, the passengers must check-in at Vietnam Airlines counter.
• For safety reasons, the check-in of baggage can only be done once at the airport.